Creative Cloud Services

Hey, I have a problem opening .xdc files downloaded from adobe cloud. I tried using adobe acrobat DC but it didn't work. Please help

Hello!  Can't contact support to change country and payment method.  Links and chat are not active.  If an email address to contact?   [Mod: Moved to the appropriate forum]

 Hello, I have been having synchronization problems with Adobe Creative Cloud for two weeks. I have the same "server error" problem from my laptop (Win10) and my Imac (Catalina). Support has been asking me to wait for 2 weeks!

Hi.I have terminated my InDesign subscription, how do I pay the invoice? Or have I paid for everything? Greetings Tamina Bentrani EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]

Hello, I have a Mac and I and uninstalled all the Adobe services draging from the app folder to the trash, but when I dive into the Mac I keep having A LOT of files; even I always have the creative cloud logo in my toolbar. I tried to uninstall it also from the folder where the executable from Adobe is, but I cannot do that. I leave the image below. I want to get rid of everything that it is on my Mac from Adobe. How can I do that and why in god's name is so difficult?

Bonjour, je souhaite changer ma date de prélèvement au 5 ( aujourd'hui ), voici ce que l'agent m'as dit y'a quelques jours : "Au lieu d'annuler aujourd'hui vous pouvez revenir le 5 mars, nous annulerons et vous pouvez directement refaire la souscription. Les autres agent verront la conversation et vous le feront sans problème." Sauf qu'on est samedi et tous le service adobe sont fermé, j'ai résilié mes abonnement aujourd'hui et maintenant je ne peu plus me réinscrire car les abonnement finisse à la fin du moi. Moi je voulais le 5 pour avoir les prélèvements sur mon compte bancaire le 5, cet agent m'a menti et je suis dans de beau draps maintenant !! que puis-je faire ? 

Hello, my goal was to change the sampling date for creative clouds. We're the 5th of march and the agent said come back the 5th and we will make the change.. I've terminated my creative cloud formula, the service is close because we're saturday and I can't buy any formula to the due date because my formula ending at the end of the month... wah can I do ??

Hello. I saw an announcement from Adobe that they are suspending the sale of new products and services in Russia. Does this apply to those who already have a subscription? I have a plan for photographers.

I would like to pay for a large amount of time on my grandson's Creative Cloud account. How do I do this?

Hello,I have seen responses here that suggest if we have input about changes or complaints about issues in Adobe Software, we should not mention them in the forums. Can you tell me where to find the place to post suggestions, requests for future software updates for consideration by Adobe developers? Thank you.

I'm trying to cancel a free account and keep only my paid account. But I can't find a way to cancel it, and adobe support had no suggestions. Everything says to go to Manage Plans and then click on Cancel Plan. But mine just says "You have no paid plans" so there's no cancel button. Any ideas how to get rid of a free trial I no longer want? Because support doesn't seem to know?

Hi There,How do I use the Creative Cloud Files folder ( with the red icon ) on my computer?It looks quite useful. I don't want to put stuff in there if I don't know what I'm doing.Please view attachment FOLDER.pngThank You A   Moving from Using the Community (which is about the forums) a better forum... Mod  

I don't know if it's the correct trhead. Many of the links on the page https://creativecloud.adobe.com/cc/discover/article/meet-the-creator-collective?locale=it&trackingid=DD5B1J23&mv=email don't work.

A lot of my searches pull up UNRELATED IMAGES that wastes time trying to find more specific types of images.How can I best arrange topic wording with topics & sub-topics to find what I really want?

I currently have File Sync paused on my Creative Cloud because I have limited space on my work laptop. My issue is that Creative Cloud will continue to download my library in the background when file sync is paused. I have to delete my "lib" folder every 4-6 hours just to keep working on my projects which can cause major delays when using photoshop and other adobe programs.I'm not sure why it keeps downloading even though my file sync is paused? I double check it every time I have to delete.Macbook Pro 15 2017MontereyFile Path: /Library/Application Support/Adobe/Creative Cloud Libraries

Is it normal for Substance Sampler to only exist in Creative Cloud 'Personal account' ? Driving me nuts, all my other programs are in 'Teams account', all day long i'm logging in and out so i can use Photoshop (on Teams) and then Sampler (on Personal) and then back again, what a crock of crap what's going on ? Nobody at Adobe seems to know how to fix this, the website for admin is so complicated. Soon to give up with it and look for something else.

I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384My window looks like this:

Help!When I look at https://assets.adobe.com/mobilecreations I can see all the Draw/Sketch files that were created on my iPad.  However, I can't do anything with them (copy, delete, and most impartantly, convert to Fresco). Apparently I'm using 57.5MB of my 100GB creative cloud storage, so it's as if I can see thumbnails but the projects aren't actually there. When I look on the CC app on my iPad no mobile creations show up at all.  I'm logged in with the same ID (I've tried the other possible log in and in that case nothing shows up anywhere - iPad or desktop) and all apps are the most recent. If I open Fresco and try to bring Draw or Sketch files in, it says there aren't any. Would love to get my drawings back! Thanks for any help.

Recently, whenever I launched a desktop app (invariably InDesign for me), I was presented with a panel that kept asking me to continue as either an individual or as an organisation, so I chose organisation because I'm part of a team of designers. It's extremely coincidental, but since doing that I seem to have lost my connection to my libraries where I had a lot of content. How do I get them back?

I keep accidentally opening an outdated file that was created by an ex-colleague who no longer works here. In the Creative Cloud shared area, I click on the checkbox on the document and there are no associated actions available.  It's weird because I have other outdated files (shared by ex-colleagues) and I'm able to leave those easily. Just not this one specific file.  It's driving me insane.  Please help!

For the last month so, whenever I render an image in Daz Studio 4.16, a message will appear afterward stating that Creative Cloud is in need of repair. I click thru the screens and let it repair, only to have to do it all over again the next time I render an image. I've updated before programs thinking that would solve the issues but it keeps happening. Daz Studio is now been updated to 4.20 and Photoshop and Illustrator are updated to their latest versions. Any idea what might be causing this issue?

I am trying to make a simple mask Ive doen the tutorial and cant seem to get the mask to apply. I have a clip that has 2 candles. I used motion to scale to the size I want, zoomin in on the candles, and used crop to make the clip to size. I put a black and white effect on. I rendered the clip effects. I want to change brightness and contrast of the candle flame. So I put the brightness and contrast on the clip, and select the ellipse mask and nothing happens. I am expecting an ellipse to show up on the video so I can move it around and adjust my sliders. What am I doing wrong or not doing? It seems like it should be simple....thanks. 

Hello, I have Photoshop CC 2019 monthly subscription. My question is do I have to be signed into the Internet to use it or can I use it while OFF line? I tried and seems I CAN be OFF line, but I am not sure if ALL the features are usable while I am OFF line. Would appreciate if you clarify this issue for me. Thanks so much,Marina

Hello,I would like to know why some of my files are detected as viruses when they are not?These are false positives but how to report it?I would also like to know how to mark a folder so that it does not get synchronized?

Which Adobe product do I need to use to enable me to capture a full page on a website and how to do itThanks Mike