Creative Cloud Services

I work remotely and share indesign files with one other user in Creative Cloud. This has worked seamlessly for a long time, unti recently. It appears they are not synching, we receive messages asking to accept remote changes from another computer. This is usually very slow in happening by which time the changes we have been working on are lost and need to start again. It hasn’t been just one file, but many. Its severely impacting out=r workflow and deadlines. Both running same version of CC and indesign. Both wi-fis are good at each location. Has something changed in the process I am unaware of? A box unchecked? Any help would be greatful. This is beyond frustrating

I am uploading Motion Graphics Templates to my team on Creative Cloud. We are having issues with members of my team seeing the updated library. It's been an ongoing issue. It can be sometimes be resolved by members restarting and relogging in to Creative Cloud, but lately even that is not working. I recently just updated a file and right now I am the only one seeing it. Members are on different versions of After Effect and Premiere (2023 to 2025). Any resolution to this? Is there an admin that can go into my Libraries folder and resync everyone?

Hi, someone can help me? I signed in to adobe stock for a year, but now I do not need any more but Adobe is telling me to pay 250€ if I cancel the plan...it has been more than a year after I contracted this plan. I am feeling that they set up a perfect trap because when I tried to cancel it the same month after a year still they want to charge 80€. I believe, you have to cancel in the exact minute that makes the year if you do not want to be charged. Anyone has the same problem? 

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha

In Portfolio, it would be handy to add an option to download the pictures like in Lightroom mobile. 

Have been trying to upgrade my cloud storage from 1TB to perhaps 4-5 TB.  I’m not finding a way to do this from either the web or the creative cloud app.  The online docs tell me to ‘manage plan’ or ‘upgrade’, but these options show me how I can change my available apps (don’t need that).Searching the community (questions) - I’m not seeing anything newer than several years ago, and all of the answers steer me to ‘manage plan’, which doesn’t do it.Y’all are making it difficult to upgrade.  Is there a way to do this?

This issue occured this morning. I already deactivated all my devices by going to this link: https://account.adobe.com/activated-devicesHowever, when I launch any of my apps, the popup comes up that still shows two activated devices. When I click on one of those devices to deactivate, the deactivation hangs, and practically stalls the applciation. I have to force quit to close the application. This issue needs to be resolved ASAP. I cannot just be locked out of my applications that I pay for almost $800 a year. Adobe needs to fix this issue.  I petitioned Adobe in the past to expand 3 device limit, not two, because typical professional like me uses three devices -- work computer, home computer, and laptop. This constant activate/deactivate is a travesty, and I knew that one day it is going to cause me some serious trouble. It is pain enough to alway have to quit all your open sessions when you activate/deactivate, but now I am pratically locked out from Adobe. 

I am trying to transfer my portfolio cite to my school account, when I follow the tutorial adobe provides it  appears to be correct, but the website(adobe portfolio) is refusing to accept and transfer to my school email even though I use both accounts and checked to ensure I spelled my school email correctly. What should I do? 

I am working with the 'Ludwig' theme on Pf and need to know if I can flip the positions of the pages and logo here. This means the logo is on the left of the screen and the page titles: work, play, and contact are on the right side. How can I achieve this?

I have noticed lately that some updates of Applications (mainly Premiere Pro actually) can take much longer to update to the latest version. It often updates to around 85% complete then just sits there.There is over 1.2TB on my CPU SSD Free. I then get a message pop up on screen that says ‘We are aware this is taking longer than normal. We are working on it’ (or similar message)After that message the rest suddenly downloads and it is OK.Question is why is this happening at all?. I have 1Gig Fibre and my Home network is fast - so where is the bottleneck?.Does Adobe monitor Application ‘time to update’ performance?. 

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

Hi everyone..My Behance profile is stuck in a Business Profile under profile called DEL-CoreWave Tech. The admin has not assigned any services. I am no longer with this organization and cannot access my Original Behance content.Please what the solving for this problem??

Hi, I need help with a Behance account restriction.My account was restricted/disabled for "Spam," but I have never actively used Behance —I haven't posted any projects or content. I can log in and browse, but I cannot upload aprofile photo or publish a project (I get an upload error), which suggests content actionsare blocked.I submitted an appeal (notification ID: 17f13b00-b1f5-4ce0-b7fe-9819dfcae34d) and it wasrejected without a specific reason. I've also opened a support request.This looks like an automated false positive. Could a moderator or community expert pleasehelp get it reviewed by a human? I'm happy to share my account email privately to verify.Thank you.

My Adobe Portfolio will NOT update after I make changes. It seems to freeze and not update at around 95% of the progress bar. can anyone suggest a solution please as I need my site to work. im using Safari, on a Mac. This is a new thing thats suddenly happening. how can I find out if theres an image thats maybe named badly, or corrupt, or two large.   

I need a downloadable version of muse

Since a while i am not able too edit my portfolio site wich i made about two years ago. When i open portfolio (on my account) it says i have no sites yet. The my portfolio site is still working properly but i want too edit some stuff. I hop en someone can help me with this issue   Kind regards, Bert Vonk    [Personal information removed by moderator.]  

Hi team, i was charged for a subscription a day before it is about to supposedly renew i already cancelled the subscription via google play. But still i was charged. This is for photoshop express. Can someone assist me

Gostaria de saber como baixar todos os arquivos de uma pasta na Creative Cloud sem precisar selecionar cada arquivo um a um. Trabalho com muitos arquivos diferentes e similares e, frequentemente, preiciso baixá-los. É contraproducente ter que selecionar um a um na Creative Cloud para salvá-los no computador. Por gentileza, disponibilizem um meio de fazer o download de todos os arquivos em uma pasta sem precisar selecioná-los um a um.

Hello, my solution to this problem is simple like adding any letter to this file (AdobeIPCBroker) example AdobeIPCBrokerSSSS C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPCcopy and paste in your explorer or just follow the route please help me in my project by following my instagram page thank you guys @smoothdesigns

Anything that requires an internet connection within the Adobe platform takes an embarrassingly long amount of time to load. All of their sites glitch when it comes to signing in and a single font can take upwards of 10 minutes to appear in apps. It’s making it hard to work on projects because half of your time is wasted waiting and staring at your screen (or logging in for the 10th time in one day). For a tech company, you think they would pay better attention to these details.

I keep geeting the same message for over a year now:You do not have access to this productI have submitted mutiple help requests via the Behance help page. Non of my requests have been answered.I also followed all the insturctions on the adobe forum, none of it helped.Please help me get access to my Behance profile!!!

I recently deleted all but one of my files. The file in question is 0.3 GB. Yet the storage says 4.3 GB used? Yes, I Deleted and then Permanently Deleted all the other files, presets, documents, swatches, libraries, etc. The Deleted bin is absolutely empty, I checked. I went through every app I’ve ever used and PermaDeleted everything from the cloud. There are no files in any of the Files tabs like Mobile Creations etc. and the general “All types” file tab just shows the 0.3 GB file. The only place where anything else even shows up is the front page: the Recent Files shows a few RAW files (no previews just blank and a file name) — ones I’ve already deleted and permanently deleted more than 30 days ago! When I try to delete these ghosts, it gives me an error. What on earth is going on? Where are these mysterious 4 GB of unknown files, and how do I get rid of them?

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.   Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.   I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.   Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.