Creative Cloud Services

 Does anyone else have this issue - my CC App shows some Apps are not included in my plan, when they clearly are?  They show in my plan, download / authorize and work when I need them... (see screen-shot below). And yes I have restarted it. It looks to me like the CC App was not thoroughtly tested before being relaunched.  Also, @Adobe, I tried your chat to speak to 'real people' and the 'real bot' got nowhere near understanding my statement / question, saying it 'was still learning'; until it finally got exasperated and passed me to Monisha, an agent. I asked her to look at the below screen-shot and another showing my plan; she panicked, told me I needed to speak with technical staff and immediately left the conversation. I was left hanging...if you send me a 'how did we do' type survey you are getting a 1 star. Many thanks and regardsSimonQ  

Adobe is discontinuing file syncing! What are we supposed to do instead? I use this feature ALL THE TIME. It has been great! I am so sad it is going away. The only supported files on the Files section of the Creative Cloud are Cloud formats! SO BAD! What are you all doing to work remotely?  This will be such a time suck.  Please share what you are doing  and thank you!

For those of you currently relying on using CC Sync folders between computers, and you need full application functionality for the files you currently save there, what are you planning on doing/using once CC Folder Sync ends? This Adobe page notes:"You may leave the assets in the Creative Cloud Files folder, or you may choose to move the assets to third-party cloud storage for cross-device access and backup."However, no further info or recommendations are provided in regard to features that may hinder application functionality, which obviously needs to be preserved. thanks!

Why do I need to sign in every time I close the app and try to open it again? It asks me to remove a computer which is the same computer I just used...    [abuse removed by moderator]

Hello partners,  After LiveCycle was replaced by Adobe Experience Manager Forms, what are some of the other leading alternative options available for this tool in the market? Thank you so much!

Isn't it normal that all programs should ask for a path when they are first installed?Why does Creative cloud install straight to the system drive without asking?

Looking for a bit of help around Dropbox's new 'Smart Sync'.When I've worked on a file and then choose to have that file synced offline, reopening the likes of Illustrator or Photoshop will force that file to re-sync to my desktop before the application opens – meaning Adobe needs to basically make live recently used files. Is there any way I can turn this off, so Adobe apps don't pre-load previous content? What it's doing is forcing me to wait 2-3 mins while files I've chosen to sync offline re-sync, and it's a pain in the ars.Anyone with a solution?Thanks!Jason

I've had a bunch of artwork synchronized in my creative cloud account so I don't have to worry about missing them, or transfering them on another computer. I've just recently opened my photoshop app to work on a past work, and all my files were missing. What is weird is I can access to some of my old work through the recent files section, but in my librairy, it's completely empty and has only my recent work. It is quite annoying for me because I need my work back and I have no idea of why my work disappeared like this.Can someone help me ? Thank You

Hey, if somebody could help me that would be amazing.I have a Photoshop-Lightroom subscription and created an Adobe Portfolio not a long ago. The website is online, viewable at the moment. The other day I wanted to upload some more of my photos and im not finding the page where I could edit the it. It's giving me the option to create a new portfolio but not showing at all the one I already have.Somebody had the same issue yet?Thanks for the answers,L

My first time needing help here. My Lightroom Classic updated to 12.5 but my desktop icon is gone. Trying for two hours to find it and put it back. Is there an easy way? I tried the exe suggestion but no luck, reinstalled but no offer to add an icon. Can anyone help please.

Hello everyone !Was wondering if it's safe to delete those 65,58 Go of Adobe cache ? 

Hello, What is the replacement for Creative Cloud storage for those who use it? You say that you're ''Modernizing" it, but what does that entail, some other service? Or will you just be removing the feature. If you're removing the feature, will you be lowering the subscription price since a Key feature is no longer present? 

Desde mi organización de estudio, me dieron un acceso a todas las apps de la suite de adobe, cuando le doy "comenzar" con mi cuenta, entra pero sigo sin tener acceso, me pide que las compre. Que puedo hacer?

The Adobe speech enhancment AI filter isn't working now. I'm able to upload a wav file, the enhancer says "working on it" but it never finished and offers a downloadable file as before. it just sits and spins. Please help

Yesterday Adobe Creative Cloud stopped syncing, because my cloud storage was full.So I did what I always do. Deleted some files, and moved some old stuff to an external drive. But this time it didn't work. Creative Cloud claims the storgae (100 GB) is full, and when I go to https://assets.adobe.com/deleted, it says I have no deleted files.My Creative Cloud Files folder is currently 76 GB big, but according to Creative Cloud, I have more than 100 GB in the cloud.

I recently updated some apps on Creative Cloud like Photoshop, Illustrator, and Substance Painter.When I looked at the app screen, it showed some apps like Illustrator and Premiere Pro to have the "Try" option instead of open like normal. Substance Painter itself says its trial has expired.For example, it said "open" for Photoshop, and "try" for Illustrator. Those two apps are part of the same subscription package.Now I've checked my subscriptions and all apps there are part of the same package, and they have all been paid for recently. In fact using any of them, I'm still able to use them as normal and no prompts telling me my trial has expired has appeared in any of them. Everything is norrmal, it's all as if I own them. I opened them using the start menu on my computer, not via CC's menu.I did try checking for updates on CC itself, and that seems to have remidied the problem. But I'd like to know if anyone else has this issue, and maybe what would happen if I hit one of those "try"

Hello! I'm a design-student and during my studies I'm using the adobe-package a lot. However, during this half year I will be doing an internship - through which I will be able to receive an adobe-log in. This means that I, for half a year onward, don't have an actual need for the adobe-package I pay for myself. My question is thus, if it's possible to cancel the adobe-package I pay for, but still be able to keep my creative-cloud files? I save a lot of files on the creative cloud, and although possible it would be a lot of work to download those onto my computer and store them elsewhere during the time I don't need my own personal adobe-account. If I terminate my subscription now, will my files still be saved on the creative cloud? Meaning, in half a year when I once again subscribe, would I then be able to retrieve the files form the creative cloud? Or does a cancelled subscription mean deleting your entire account? Best regards,A student with poor economy

Why am I not showing pictures that I uploaded about three days ago? What is the reason? Not even received an email

Bonjour, je souhaite utiliser Indesign uniquement sur un second poste, mais sur lequel je n'ai pas beaucoup d'espace disque du coup je souhaiterai sur ce poste installer uniquement le logiciel indesign éventuellement le creative cloud mais sans la synchronisation des fichiers car mes fichiers synchronisés étant déjà conséquents aurait pour résultat de remplir le disque dur du poste sur lequel je souhaite l'installer.Y'a t-il une solution ?

I uninstalled Photoshop 2020 to do a clean reinstall... now I have no more Photoshop because my old Mac Pro cannot level up its OSX, and Adobe no longer allows CC to install 2020/2021 programs? You mean to tell me no where at Adobe head quarters is an instll file for Photoshop 2020?!

Tenho a conta premium mas não consigo ter a conta activada no meu MacBook onde pede para fazer a renovação da conta e comprar o pacote premium e eu já tenho conta premium no meu telemovel. Há uma falha de sincronização de contas onde não consigo ter o meu Mac o premium

I use LrC.  It syncs perfectly well with some files I have in the Adobe Cloud.  However, when I open the CC app, it tries to sync with the message "Getting storage information.." but it just stays like that and never finds anything.  What's it doing and what's it trying to sync with?

Hi there, we currently have the problem, that our cloud storage seems to be full, but it's almost empty.Therefore we don't see any option to empty the cloud, because there is nothing to delete... We already checked every storage type (Lightroom, Photoshop, Adobe Documents, etc.) and the associated "Deleted" folders - there is nothing...nada.  We just don't know what to do or how to get our Adobe Cloud storage free again. Please help!!!

My files are stored only in the cloud. With the dish discontinuation of Creative Cloud, will I lose my files, If I leave them on the cloud?

Having Problem with Adobe Creative Cloud..Error Message: Cloud Storage: No Storage information available.Error Message: File Syncing error: Could not enabled sync.I have tried almost every solutions available on Adobe Help Desk.Also I do not have this below mentioned file in the CoreSync Folder:del %APPDATA%\Adobe\CoreSync\options.tixI have uninstalled and installed creative cloud several times.. I tried firewall option and disabled protection aswell.. nothing helps...