Creative Cloud Services

Creative Cloud Account shows active, but Adobe wants me to sign up or start free trial. I have 4 months left on my 12 months memebrship, everytime  i close the trail window Adobe shuts down with it. This means i cannot use Adobe at all at the current time. 

Hello everyoneI canceled my subscription a few weeks ago and just received an email indicating that I'll lose my files. The issue is that I have files scattered across the Adobe cloud, and I'm looking for a solution to retrieve them all in a single ZIP file. This would include Photoshop, Illustrator, Adobe Express, PDF files and especially my Adobe XD projects. Is there an official solution? If so, what is it? Thank you 🙏

I need to access my creative cloud assets through the iPad "files" app for many workflow. iPad Files and Creative Cloud are synced, but only "files" are visible, not "libraries."  Everything I'm using is in CC "libraries," and I see no way to move it to "files." Why won't my libraries synce to the iPad, but the files will? 

Hi, i have a weird error, every time that i start my PC it creates another folder of creative Cloud folder with a large name example Creative Cloud Files.johndoe.1234qazwsx......, and start to sync every time and Duplicates all the files, is this bug of the program?

I just want to download a few of my own files from adobe cloud storage, but it seems the only way is to download adobe cloud and wait for it until alle files har downloaded? Is that really true? Because then i have to skip that cloud to store files.

Creative Cloud Storage is wack and needs a major overhaul. Clearly it's been designed with confusing UI and vernacular to prevent users from easily managing their own storage in the hopes that users will just give up and purchase more. TERRIBLE ethics Adobe. Here's the screen I'm presented with when trying to figure out how my synced folder (which contains just 1.4 GB) is contributing to 45GB/40GB total storage (I'm over the limit, apparently). I suspect that it's my LR storage but as I can't access my own account (see attached screenshot), I can't be certain. Futhermore, why the heck doesn't Adobe allow us to sync our LRCC Catalogs to the Cloud yet?? This is the only thing I'd use it for, but for some reason, they're preventing us from making even backups of our catalogs in the cloud.  Awful implementation all around! 

I am trying to change the sync location in the Creative Cloud desktop app. I change the location, it asks me if I want to move the fils folder, and I select Move. Then it says Unable to create the Creative Cloud Files Folder at D:\<location>. Continue using the app without syncing files, or restore the folder from the online backup. If I click Restore, it says unable to restore, the file location is unavailable. I've tried running as administrator, paused syncing and deleted everything in Your Files in the desktop app, and nothing works. Anybody have an idea what's going on?

I hope someone can help me. I started saving my documents to the creative cloud recently because it tried to convince me by saying it would be much safer. I had to switch from my personal to business account of my profile and the documents did not sync but I could still access the cloud documents of my personal account. However, the only important file I had saved on there has just disappeared... It was a lot of hours of work and the Adobe help and virtual assistent were of no help so my hope is that someone here might know where the lost document (illustrator document by the way) has gone to and if in some way I can get it back... Thanks in advance!

Hello, I've been testing out the Creative Cloud to utilize for file storage and collaboration for our remote team. However, to my dismay, I have found that it does not support PNg or JPG files.CC Libraries supports .png files, but is not intended for "storage".Adobe sync supports .png files, but as we all know, that's going away. So, what's the solution here? Will Adobe allow more file types in CC File Storage since Sync is going away?  I am befuddled as to why and how a "cloud based storage solution" doesn't allow such basic image file types.

Hi AllTrying to find the solution for this from 2 days. My Adobe account's cloud storage is not getting information and to add to that, the files stored under storage are not syncing. Temprarily received an error message saying that the "Libraries are blocked . Check Firewall Settings".Tried to turn off Firewall and relogin..Nothing worked yet. Can someone help me with this?

my adobe creative cloud subscription ends on august 28 and yet, although I still have access to some sotfware (photoshop, indesign, bridge and lightroom,) premiere pro, dreamweaver, Audition, media encoder and illustrator are in trial version 3 weeks before the end of my agreement.

Hi everyone,  Today I logged into Adobe. Suddenly I had to choose between an enterprise/business account and a personal account. The problem is, my plan is on the business account but all the fonts, files and Lightroom pictures are on my personal account. Is there a way to either get my plan on my personal account, or transfer all Adobe related documents from one profile to the other, in one go? Help is appreciated! Thanks in advance. 

My manager saw my personal email in the list of company adobe licences and decided to delete my subscription and open a new one using my work email. Doing so has also deleted my Behance account.  I started working here before the company launched officially and I didn't have a work email, so I used my personal one, my manager wasn't aware of that so I don't blame her (just a little bit), but I don't understand how could she delete my personal account without my authorization, can anyone help me?

creative file storage is a very useful thing but I don`t get why I can`t upload animate files? It will be super easy and useful to have that possibility. 

I do not use cloud storage at adobe.com. After Feb 2024 will my computer still sync to my phone?

Hi, I have recently downloaded Creative Cloud to use Photoshop 2023 Beta for the Generative AI feature however, when I open Creative Cloud and click on apps, it never loads, it just stays on a blank screen indefinately (see image), which means I am unable to install my apps since Adobe doesn't have any offline installers, it's all done through Creative Cloud. Any ideas on how to solve this issue would be much appreciated! PS: Sorry for the weird topic! I'm new to the support community. Thanks,Oliver

Since the new update my creative cloud is a mess many of my files are missing and I still don't get how we are suppose to transfer our files from one profile to another. I'm quite mad about this massive change and I'm starting to run late on my projects because nothing is working please help.

I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?

Is there a tool to quickly move photos from OneDrive to Adobe Cloud? I know there is to move files from e.g. Google Drive to Outlook, but could find one to move stuff to Abobe,

 I am always getting this error although, I have upgraded to the most expensive package...

I'm trying to create my portfolio for solely my video work, and I want to make the uploaded videos side by side instead of one single column. Is there a way to do that or do I have to use the embed feature?

Had issues with my computer and had to wipe it and start over.  Did have windows 10 and everything worked fine with the cloud but since my reinstall with Window 7 pro I'm having the following error message in the cloud library window"We have detected a problem with your settings"  It gives me a link to the internet settings but all of my settings are grayed out except "add VPN" so I can't go where it says to go. The rest of creative cloud is fine I can download and install software at least.  Can someone give me an alternate way to fix this issue?Thanks

Hello, My girlfriend has my CC account installed on her computer for when she needs to use InDesign here and there. I just realized that her machine has downloaded and synched my entire CC Synced Files folder, and it is bogging down her system.  I just want to confirm 100% that if I turn off sync on her machine, and delete the files from her computer, that it won't remove them from the Cloud or my computer. That would be bad. Thanks!

What is this Lock????Logging out and logging back in fixed it.I have no idea what that is.I'm very curious!

I've downloaded Creative Cloud on a different device, signed in, and ran into an error while attempting to useSubstance Stager. THE ERROR:"Use the Creative Cloud application to sign in, begin a trial, or purchase Stager. Learn more about the requirements. Stager will now close." I'm already logged in to Creative Cloud. It's how I opened Stager in the first place. I've tried signing out of the 1st device and then signing out and back in on the 2nd device. Yet the error persists. Suggestions?