Download & Install

Hi, I am having a system clean-up, and discovered the folder .  Its size is 16.6 GB, mostly due to Encore and Flash related subfolders of that.  It seems to contain a copy of some of the applications (and their libraries) already installed.The "Tmp" suffix suggests I can delete this, like maybe it was temporarily used during installation.  Is that correct?

hola, llevo unos dias que el mac me quieere actualizar las aplicaciones , no lo hace , a pesar de tener activado esta opcion, se que esperandogracias

I'm trying to dowload photoshop from the creative cloud desktop app and it fails between 5% and 9% everytime, is there any fix for this?

Title says it all.  Has the option to keep older versions been removed from CC app?  Option to keep previous versions not appearing in the CCapp settings

Bonjour,j'ai changé de compte CREATIVE CLOUD suite à un rachat de société. Y a-t-il un moyen de récupérer les bibliothèques et polices que j'utilisais?merci pour vos réponses.

Recently the creative cloud APP page has gone blank. The only item in the box is "Something went wrong. if reloading your apps dosen't fix the problem, please contact support for help". This happened once before when Adobe pushed an update to the creative cloud app page. All the apps are still on myPC but there is no way to update or delete any apps.Any suggestions? 

It startet while I wanted to open Acrobat but it instantly closed after opening it. I unistalled it but now i can't find it anywhere in the Creative Cloud.I tried the same with all the other Apps. Not a single Applikation starts. They all close directly after opening them. I tested it once again by unistalling the Media Encoder and again it disappeard out of the Cloud an i can't find it anywhere.  Now I'm afraid to unistall the others because they will probably also disapear out of the cloud. Actually I'm always good at solving problems like this but this Time I really don't know what to do.

I want to download creative cloud I downloaded the instaler but then it says that server disconnection. Please help!

Hi! I've searched the adobe help pages far and wide but none of the suggestions aid in resolving my two following problems which is why I am hoping to get in touch with an adobe employee directly via the community.  Problem 1: My adobe payment for the month of January has failed, which is due to the fact that I no longer use my UK bank card which my adobe payment is linked to because I moved back to Austria after finishing my studies. The issue is that I cannot update my payment method to a new credit card because my adobe account is registered for the UK/Ireland area and therefore doesn't recognise my austrian postcode to update the payment. When trying to update my payment method to paypal it loads to paypal sign-in page but immediately redirects me to adobe and gives me an error message. Which is to say: Adobe won't let me update my payment methods to pay for my subscription which leads to.... Problem 2: Until now, I was on a student plan but since I graduated fr

Hello! I was recently charged to renew my yearly Premiere Pro plan but then cancelled my plan right after I saw I was charged. I looked online and saw that you get a refund if you cancel within 15 days of your purchase. I was wondering when I should expect to get a refund for this renewal since I cancelled the day after I was charged? 

I recently downloaded Adobe software.The cost was $20 plus dollars.I am being billed every month this amount.I do not want and cannot afford this cost I am a old age pensioner.What happened to the free download I only open documents and read them,I do not require all the rest of the info.Please stop my subscription

I have a new M1 Mac mini. Despite the literature saying it supports Intel version of Pr via Rosetta 2. The export time is insane. Over 5hrs for 45min timeline. Anyone else have this issue or know a fix? 

Recently my hard drive had issues, and I had to reset my laptop. Upon reinstalling from a back up drive, I am getting the following upon trying to reopen any of the apps. Configuration ErrorPlease uninstall and reinstall the product.If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.Error: 16http://www.adobe.com/support/ Naturally with it being older, support was useless as they want to push their paid membership program.Can anyone help? I really need it for school work.

Hello , i can't download adobe Xd. I do not know what happens I tried several times and it shows me these messages.

Anyone know how I can get a hold of a real Adobe support person? Looked all over the support/help area of the site looking for chat or phone number or something, but *nothing* (just lots of links, forum/blog pointers, etc.). My free trial has expired and I purchased the photography plan on 1/7 (which shows on my statement) but this isn't registering in my account (it indicates I need to purchase a plan and that my trial has expired). Help please...-David

Im trying to install creative cloud on to a new Mac Catalina - and the installer seems to have frozen. Im unable to shut down or remove the installer. Any advice on how to quit install and start again? 

I have bad connection which makes downloading programs with creative clouds impossible. I am not able have a better connection. Is there any solution to this?

Hi. Im wondering what's the difference between Adobe for photographers plan and single Photoshop?Adobe for photografpers plan contain PS and LR and is much chiper than single Photoshop, why?

For context, I have a Win7 computer. I really like using Win7 and my experiences with Win10 have never been as pleasant, and despite this I am planning on getting a new computer within a few months with Win10 installed. Until then, however, I want to know if it's possible to install older versions of AE or Premiere that are compatible with Win7, no matter how old they are. In the CC desktop app, I can access older versions of programs that are already compatible with my OS, but incompatible programs don't even offer the option of installing older versions.

I have downloaded Photoshop from Adobe to my PC but it will not launch.I keep getting the following; -Error at loading of ippCV libraryNo DLL from the list below is found on the system search path;Ippcvn8.dll (the most suitable for your CPU)  Ippcvm7.dll (optional) Please provide a path to at least one of them.Can anyone please help me sort this out.Many thanks. Phil

My desktop cloud has the button 'update' available next to my XD and Illustrator, but clicking them does nothing. All my other apps are up to date, I have WIFI... but these two are full of bugs and I'm not able to save anything. It's driving me nuts! The option to 'update all' within my desktop cloud app is also greyed out. Any advice greatly appreciated.

Buenas tardes.Ya he hecho mas de 10 intentos de cada una de las soluciones propuestas por la página de errores para soluionar el problema de inicio de Adobe Creative Cloud.  Además, he desactivado el antivirus, el Firewall de windows, he desinstalado el Adobe Reader y el Adobe Flash Player... He eliminando rastros del registro, he usado un limpiador para hacer una instalación limpia, y NO HAY MANERA de que se carguen las aplicaciones. Vamos, que no he empezado a poder usar ni una sola, desde que tengo licencia oficial para adobe. La carpeta OOBE me la sé ya de memoria...Siempre termino en el mismo mensaje: "Las aplicaciones están tardando mas de lo habitual..." y la ruedita dando vueltas... Llevo ya 3 días detrás de esto... En mi vida he sentido tal impotencia para instalar un programa...De locura.¿Algún alma caritativa que me diga qué puedo hacer que no haya hecho? (Excepto formatear, claro...)Gracias

My app for cs6 no longer opens.  My images are in that app.  How do I reopen the app? 

 Hi i'm parsa from Iran  as you know we dont have any payment way and also we dont have any support from adobe and much apps cause of political sanctions  from us ; so cause of that here in Iran we usually use cracked apps ,windows and proggrams now I want to know is there anyway for us to use your apps llegal ? thanks parsa   regards

 I signed up for the site adobe and started downloading the app but the download stops in the middle.I don't know what to do?