Enterprise & Teams

Good Day,      My company has multiple users on our Adobe sign accounts. With moves going on in our offices we have made adjustments on who needs to have what license and access. We have successfully deactivated a user for adobe sign, but now we would like to re-use that license or membership for someone else. When we attempt to do that, it gives the new email a unique email address and does not issue a notification to the new user.  Can we re-use the adobe sign subscription/membership that we deactivated? If so, how can we sign that new person up?  Do you all have instructions on this? I have tried to call the 1800-number and I was on hold for over an hour. Just looking for assistance.

Hello,I have created a package using Creative Cloud Packager that includes CC and Acrobat DC. When it installs, only CC is only installed. Any ideas?Also in CC is there a way to only show the products that are assigned to the user? We assign to the license through the admin portal.Thanks

HI AllI use a PC with a corporate/business licence for CC, however my CC account on the PC is my own (unique to this PC, I dont use it on other PCs)I have never had a problem updated CC versions, however after installed Illustrator 2019, the 2018 version is no longer on my PC and all I have access to the 7-day trial version of 2019, of which I havent activated yet. Photoshop also updated however it has left the 2018 version on the PC so I can still use that app.I looked through the forum and found this page: Adobe 2019 CC license problem  - I am in the same situation as this guy. However the "correct answer" provided isnt really an answer at all (its rather condescending) It says to revert back to 2018 using the CC tool, but there is no option in my CC Desktop app to restore a previous version of 2018 (under the drop down arrow for Illustrator, with Manage the only option I get is to uninstall)This advise explicitly given here: The older versions are available via the CC Desktop A

How can I get my Adobe Acrobat back. I came back from winter break and my Adobe was a trial version. I tried to reinstall it using my packager that I made for 2018 and it failed at least 6 times. I really need Acrobat, please help. We are device licenses and I only go through the Adobe Console to create a package. I don't see any Adobe Acrobat in the archive versions choices. Thank you, I hope you can help me, maybe you can send me a Link. All of the other CC 2018 apps are working fine, just not Acrobat.

Hi, I am looking for some advice.We currently have Adobe Reader DC installed on Terminal Servers which are used by multiple users. There is a requirement for a small amount of users to have the ability to perform redactions within PDF documents.My questions are:1- Can we purchase the Redact option for specific users and for them to login and have the ability to Redact using Reader DC2- If no to above, what are the implications for having two versions of Adobe DC on the same Terminal Servers? Do we need to license everyone for the full version, or because it requires the users to login then we can co-exist suffice?3 - We have multiple servers in the Farm (max 50 in one farm currently), so potentially any time a user logs in they could end up on a different server. Therefore is the license for the user or a combination of the user and the device that they are logging on to.Thanks

Dear Sirs,I clicked on your site for a free trial and on the same day cancelled it down as I did not want to go ahead with it as it wasn't something I needed and I didn't download anything either.  I did send an email to advise you of this but somehow you have continued to go ahead and take a monthly subscription out of my account when I cancelled and did not agree to any subscription whatsoever.  I have had to go and cancel this direct with my bank and advise this that I didn't agree to this and it was cancelled the say day I clicked on it and therefore please stop chasing for me a subscription which I didn't want nor agree to pay for.

how can I Print PDF(has password) with acrobat/adobe Reader  on Windows Command Line .

I have 125 installs of Acrobat 2017 pro on Windows 7 SP1 64bit. They are set to automatically update both windows and acrobat. All updates have been applied. Periodically the "Adobe PDF" printer gets removed from a few random machines and I have to do a repair to put it back. Also in some cases this has occurred several times on the same machine.I wonder if anyone can offer any advice on how to determine why the printer gets removed so we can take steps to avoid this issue.Thanks,Jeff

I have a user that uses Adobe quite heavily. He has a recurring issue that nothing I do seems to fix. The issue persists at a rate ranging from a couple times a week to a couple times a day. Issue: When my user tries to open an email from his Outlook, nothing happens. The PDF won't open, no error messages, etc. Nothing crashes. He then reboots his computer and then he doesn't have the issue for a while. Opening PDFs work normally. What I've tried: - Updating the user to the latest version (version number in title)- Running an Adobe repair - Uninstalling Adobe, rebooting computer and then reinstalling Adobe - Making sure Adobe is set as the default app for .pdf files - Checking system and application event logs for any errors coinciding with the time of the issue - nothing showing there. What else can I try? User is on OS Win 10 Pro

Hi,The SCUP links for Adobe Reader have not changed, and there is a Adobe Security Bulletin APSB19-02 without update. This is one of the linkshttp://armmf.adobe.com/arm-manifests/win/SCUP/Acrobat11_Catalog.cab Taken from:SCCM-SCUP — Enterprise Administration Guide It was working until late 2018.

Hi All,I am relatively inexperienced with the AUSST service – Nevertheless I have built and configured a server which was working for some time. We are now experiencing an issue whereby the 'Icons' folder (~/acc/services/ffc/icons) and contents is deleted on each incremental sync. Therefore the Creative Cloud task, on the subscriber's PC, to download the ‘~/acc/services/ffc/icons/productIcon’ file fails because the directory is not present . On two occasions, I have recreated the folder and scheduled another sync, however the folder was again deleted.Any help  or advice you can offer would be much appreciated.Thanks,Gary

I used the adobe creative cloud to install the AI, and I want to use my school activation license. But with the prcocess provide by school ,it does not work!Should I install the AI separately with the school instruction?上海交通大学软件授权中心

I use the customization wizard to create a acrobat 2017 package for rolling out on desktop machines. where do i place the last patch in the wizard for example its right now "Acrobat2017Upd1701130113.msp"?I added it in the setup.ini but it will not be installed after the rollout.This is my setup.ini actually:[Startup]RequireOS=Windows 7RequireMSI=3.1RequireIE=7.0.0000.0Require64BitVCRT=1CmdLine=/sall /rs /smur  [Product]msi=AcroPro.msivcrtMsi=vc_runtimeMinimum_x64.msivcrtDir=VCRT_x64vcrtCommandLine=VSEXTUI=1Languages=1033;1036;10311033=English (United States)1036=French (France)1031=German (Germany)PATCH=Acrobat2017Upd1701130113.msp;;CmdLine=TRANSFORMS="AcroPro.mst"[Windows 7]PlatformID=2MajorVersion=6MinorVersion=1[MSI Updater]Path=WindowsInstaller-KB893803-v2-x86.exe

Hi All,Recently, instead of any download & installation of Acrobat DC going via our local product repository set up as part of our AUSST deployment, it attempts to go externally to download from the Adobe servers (blocked by our proxy by default). All other products such as, Photoshop, Illustrator, Premiere, etc. all download as they should from our internal repo.We've completed a fresh synchronisation twice now - to no avail. It is only the Acrobat DC product which is affected.Any way to get all download requests to reach our internal services like all our other products?Thanks in advance,JT

Hi!At my work I have about 30 Mac computers, all iMacs has adobe creative cloud 2017 installed, for security reasons the computers does not have internet access, just when Adobe license is required.I would like upgrade Adobe Media Premiere to 2018, but first I need to connect all computers to Internet. Do you know If I could to install using a offline installer? I just use Premiere, Encoder and After.Thank you very much for all.Best regards.

Our students are felons mostly in prison although some are on probation, in half-way houses, or on parole.  None of them have email and use generic IDs specific to the site they are at for computer login.It does not sound like the new licensing model will work for us then, so what are our options?

Due to a slight screwup, for a team of four, we have two Team accounts (with two seats each). Since one of the licence is dued for renewal, I'm wondering if there is any cost different if these four seats are managed by one Team account.

Hello all,Have an issue that I need to get some input on. We have a lab with 25 imacs. These Imacs all run Creative cloud software, and use a Canon 5550i to print. The problem is, when trying to print from say InDesign, the built in print engine bypasses the Canon department ID prompt when trying to send a print job to the 5550i Canon. Therefore, we are not able to send jobs to the printer. Has anyone ran into this, and if so how did you resolve it? The printer is setup to use department ID on each machine, and it only seems to happen with Adobe software. All other software works just like it should.

When I log in to the Adobe site to download my recently purchased Acrobat 2017 (17.0) Standard and Pro MSI's, I'm given the same download - Acrobat_2017_Web_WWMUI.exe (same checksum as well) - which appears to only have the PRO MSI file. How do I get the MSI file for Acrobat STD?Bonus question : Is there a current Adobe Customization Wizard that I can use to create custom transform files (MST's) to create custom installs for workstations (instead of users) that are installed by SCCM?Sorry for multiple questions

Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.Log file below.15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.4612/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 412/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)12/27/18 17:15:

Hi,I can`t install Adobe Acrobat Reader upd AcrobatDCUpd1901020069.msp.I need to do a deploy to install Adobe with last update.Can Anybody help me Windows cmd line and msiexec — Enterprise Administration Guide https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html

Hello everybody,I want to use the Creative Cloud Packager (V 1.15) to download Creative Cloud Enterprise. The download of the Dreamweaver package always fails with the error message "An error has occurred, please try again" As soon I deselect the Dreamweaver, the package is created with all the remaining products. Even the Dreamweaver package alone can not be created, neither the version 18, nor the update 18.2. I have also emptied the cache. Can someone help me please? THX!OS: Windows 10 LTSC 1809[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved to Deployment forum... Mod]

I have creative cloud team licence of 27 computers, due to windows corrupt on pc get formatted when i reinstalled on that pc it shows licence expired .I had deactivated that pc licence and try to activat again but i cant please help

Добрый день!Уже три дня пытаюсь войти в adminconsole, но получаю сообщение "Время ожидания ответа от сервера adminconsole.adobe.com истекло."Пробовал из разных браузеров, на разных компьютерах, в разных местах  - везде один результат.Не могу назначить лицензии пользователям.Помогайте!!!

To whom it may concern,Earlier on, I would manage to activate Adobe CC 2018 apps using the adobe_prtk and provfile.xml without fail. Since CC 2019 version released I have been unable to activate the license with the same command. I am receiving return code 21 whenever I attempt it now. Has something changed between CC 2018 and 2019 version? I have tried to activate by renaming SLcache and SLstore folder and still receiving the error code.Any help would be greatly appreciated!Thanks,Nicoles