Enterprise & Teams

Read the attached help desk script from this morning - they disconnected without even trying to help. Nothing like rewarding your loyal customers Adobe, disgraceful! This is why here in the UK CMA and Government are having to intervene, suppliers are meant to do all they reasonably can to support their customers in getting the best deal, rather than exploiting any biases and undermining trust in Adobe.

I work in a corporate environment and we have hundreds of licenses, distibuted through the Adobe Admin Console.  Users cannot purchase their own licenses, we assign them from a pool purchased by IT. A user who had an Acrobat Standard license required the features of Pro, so we assigned her a new license. What precisely needs to be done to upgrade the Standard software to Pro? I know that the end user can upgrade Reader to Standard/Pro without needing an Admin password by signing in, restarting, and selecting Install Premium Features from the Help menu.  Does it have a similar menu item for going from Standard to Pro?

After installing updates to new TCS 2022 all application like frame maker and other application is not responding.  For the techical support can we have a quick call or schedule meeting to solve it.   

Good morning, I have two questions that I've been trying to find the answers for, but can't find anything that answers my questions so hopefully someone here can. Question 1; I've generated MAC and Windows .Override files and have tested both and can see them connecting to the servers. I know they work, however my director has a concern about the ones for Windows. The guide doesn't specify if the .Override files will work with Windows 11. It only mentioned 7 & 10. Will the same .Override files work for Windows 11 or is there separate ones I need to generate? Question 2:  Our environment has all kind of various acrobat, creative cloud, and other random Adobe products- not all on the same version and not all downloaded from our Application/Software Deployment Center. What would be the recommended way to get all our computers to reach out and get these updates automatically? I understand that the .Override files will get them to point that direction, but how do I f

Dear Adobe, I would like to ask if it is possible to combine 2 business accounts into one? I have an active Adobe business account and wanted to purchase another license for that account today. I bought the product directly from the partner and unfortunately a new account was created (with a different ID) and a license was assigned to it. I would like to have all licenses in one account. Best,Rafal

my company have alot ID have been expried.  all the name assigned is same. so it very hard to find the ID lincense on working.please show me how to remove it.best regards

Need help with Cancellation of Illustrator for corporate

Hi, I have several users that cannot login to Acrobat Pro. When they press sign-in, nothing happens. I have tried uninstalling Acrobat and Adobe CC with the removal tool and cleaner tool. I have ran windows updates. I have cleared the credential manager. Adobe CC signs in fine and shows full license, but users cannot login. Any help is appreciated!

Hello everyone, there was a recent change announced regarding the discontinuation of the Creative Cloud Synced files for individual and business plans. As the change is set to impact many users and organizations, it's crucial to understand what this means for you and your business. In this video, we delve deep into this change and take a look at the steps you need to take as a user and as an enterprise.                                   You can also go through the below KB article to understand:  https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html  A comprehensive overview of the discontinuation announcement and its implications.  The impact on organizations, especially those utilizing Creative Cloud for Teams and Creative Cloud for Enterprise.  Practical steps on how to back up your data from the cloud safely.  Adobe's rationale behind this ch

Hi,  Client asking to change the identity type of some federated id back to adobe id. From the adobe documentation I've seen only adobe to federated/enderprise are included in the matrix from this linkI'm a bit hesitant to change it considering there might be issues occur on their account/data. Is it safe to change it back to adobe ID? Need some guidance on this issue. 

Hello,im trying to remove the Licenses on our VDI. (Win 8.1 (i know its ancient.. not my descision))AS ADMIN C:\Users\local\Downloads\adobe-licensing-toolkit\win64>adobe-licensing-toolkit.exe --deactivate Adobe Licensing Toolkit (1.1.0.108) Operation Failed I can see in the Log that  HTTP request ends in a 400. But im posting this from the Machine in question, so the connection should be fine.SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:343+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Command: adobe-licensing-toolkit.exe --deactivate" SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:344+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:390+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Using environment of NpdId: for the daco

My Adobe won't install, its having the same problem, I updated and am running the latest OS, it still won't install for me

I had to update our Google SSO SAML Certificate and now I cannot log into Adobe to make any of the necessary changes. I cannot login to support because I cannot authenticate via Google. What are my options?

If you encounter this error - "The necessary components are being downloaded. Come back later to use the tool once the download is complete. When accessing the "Remove Tool," please follow the steps below. Note - If you are an end user, please reach out to your Admin and ask them to do it for you.   To create a package, navigate to Admin Console > Packages, click Create a Package, and Install a managed package from the Admin Console, which includes the remove tool component for Photoshop.   Here's a Video for reference Regards Rohit Pandita

Why I uninstall the apps in creative cloud but it can't dissapear, I have tried several times but it is still there?  

We are having this issue in our computer labs for our schools. This is what we're using for licensing: Creative Cloud All Apps for K-12 - Shared Device. We've been having issues with our older packages so I did what I always do. I create a new license only package and deployed it to the lab after uninstalling the old packages from the lab computer. Then what normally would happen is the teacher would go to each device and install the software they want on each computer. But, this time around it's only giving availability to Adobe Express apps and none of our apps we pay for. It doesn't matter who signs in to CC, it only gives access to Express. The package has the same access as the previous one. The even stranger thing is that we randomly get this issue. It's like Adobe CC can't see the Shared Device License and goes off the user's license even though it's only a regular Federated ID that we give the students. Anyone got any ideas? I've gone to Adobe but hones

How do I renew my subscription if Account Manager will not respond? I was informed that I had to wait for a response from my Account Manager and this person is only who can be renew my licenses. My licenses will only be valid for one day. I was also informed that I would get one extra month to renew the license, but the license renewal date was not changed in the administrative account.Has anyone had a similar situation and can share their experiences?

I have unused organization that I can't remove, with that I can delete my account.You request to PAY FOR NEW SUBSCRIPTION, to contact someone TO DELETE MY ACCOUNT. What the hell is that?! That's exaclty the thing I want to get out of adobe crap. 

We are deploying Adobe application from Intune, Out of 300 devices, it is getting failed on 100 devices approx. It is showing error::Error code: 0x8007066AThe upgrade cannot be performed by the Windows Installer service because the application to be upgraded may be missing, or the upgrade may update a different version of the application. Verify that the application to be upgraded exists on your computer and that you have the correct upgrade package. When we check on device there is no Adobe application previously there, so need to know if we need to install basic Adobe application again on these devices. As per our thinking, the update should install the original Adobe application as well with latest updates if it is not available on device.We need serious help in this.

Has anyone else had a nightmare with this?Adobe was/is rubbish in explaining or preparing me for this move. Moreover, they promised that my Library (stock assets and other files) would be moved to my Teams Account within days!3 weeks later. Nothing! Any help?

I'll include step by step screenshots of the chat session I had with the most unhelpful and useless customer service team I've ever had, and I've had to deal with CenturyLink support before:   Is this indicative of what Customer Service for Adobe is usually like?  I'm seeing posts on the forums all about this, and I'm wondering if I just need to ask here or through social media to get a problem solved, since both times I've contacted Adobe Support they've been incredibly unhelpful.  [Moderator moved the thread to the correct forum]

Adobe creative cloud desktop sign out automatically after two to three hours when i use adobe Federated ID to log in. This issue doesn't happen when other users are using personal Adobe ID. 

I am working on a new AEM site, as part of the architecture I want to perform authorization checks for my user, e.g. user click on show report CTA etc,My users will be coming from an external CIAM/IDP provider. Does AEM provide any documentation, references, or OOTB integration with the Authorization Framework? Like Zanzibar, Auth0 FGA etc? 

I would like to see a feature added where you can assign Admin roles to a User Group so that they can be provisioned automatically via an identity provider.

Per the documentation: https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html   PS Microsoft.PowerShell.Core\FileSystem::\\psu\sccm\CampusWide-Packages\Adobe Creative Cloud 2019 - All Apps - SDL - 07012019\Files> & .\adobe-licensing-toolkit.exe --deactivate Adobe Licensing Toolkit (1.1.0.69) Operation Failed   When I do --licenseinformation I do get a list of licenses.   This is on Windows 10 Enterprise x64 1803.