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Participant
March 6, 2025
Open for Voting

Admin Console Improvements, to circulate changes relating to provided products

  • March 6, 2025
  • 5 replies
  • 185 views

Hello Ideas Central,

Our organisation is an Adobe customer. In IT we're users/operators of the Adobe Admin Console.

It's clear to me that Adobe has no real method to provide users with notifications of changes to the systems and it's products.

It would be useful if knowledgebase articles relating to assigned roles within the Admin Console were circulated to 'named users' of the console.

For example, A new version of Adobe Photoshop 2025 has just come out. A notification email linking to your product resources should be sent to users with the 'Deployment' role.

Another example, "we have now included the creation of flat packages for macOS to allow installations onto macOS Sequoia". There is an article that I was directed to as part of a support case I had open. The article was published within Adobe's resources late April 2024 and I had no idea this had changed.

Why bother taking the time to produce resources if you're going to cast them into the void, with the only way of locating them a few choice words on Google?

It's a bit of a disservice to your customer.

5 replies

kglad
Community Expert
Community Expert
March 6, 2025

ok, my error, then.

Participant
March 6, 2025

No!

These are two completely different posts and subjects!

- A feature request for Adobe Admin Console - improve messaging to customers because at pressent there isn't anything that directly notifies stakeholders of changes or new features. 

- A direct request for Adobe to interact with our MDM provider to resolve issues with Adobe's vendor provided PKGS. JAMF can't fix their stuff if Adobe can't liase with them directly. 


kglad
Community Expert
Community Expert
March 6, 2025
Participant
March 6, 2025

Well, if this is a duplicate of someone elses idea - then perhaps it should be actioned at Adobe? 😄


kglad
Community Expert
Community Expert
March 6, 2025

please don't post duplicate messages.