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P: Native Support for WOS/CoPilot/ARM Devices

Forum|Forum|2 years ago
March 14, 2023
102 replies
28517 views

Need Support for WOS Devices (Windows on Snapdragon)

Windows

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D

Docj0nes

Participant

Thanks, that's done. I have tried re-installing using my VPN but as my Adobe account is UK-based no doubt this is what tells them not to offer the install...

Following other's advice, I sourced another machine this evening to install and then copy over... It works for me thankfully! Otherwise that £1k I laid out on this machine this week to specially use Lightroom Classic would have seemed very foolish! The hoops to jump through are not pleasant.

D

Docj0nes

Participant

Hey All,

I've recently switched to a new Windows laptop, a snapdragon ARM processor with 16GB RAM using Windows 11 Home the Asus Vivobook S15.

I bought the 2022 lightroom classic standalone version today. Attempting to install an error appears stating the OS doesn't meet the min specifications with the error code 21.

Trawling the internet I cannot find anywhere that this spec machine and OS combination won't work. The min spec requirement states Intel or AMD although I read elsewhere it will work via emulation. I'm thrown as the error being displayed suggests the OS is not accepted when clearly it is? Any suggestions what this could be please?

Thanks,

Mark

johnrellis

Legend

The LR Classic system requirements require an Intel or AMD processor:

https://helpx.adobe.com/lightroom-classic/system-requirements.html

Users in the US can use the Creative Cloud app to install the Intel LR Classic on a Windows ARM computer, and it will run in emulation mode (i.e. a little slower). However, if you're in another country, the Creative Cloud app will inexplicably refuse to install the Intel version. Some users have reported successfully copying an Intel installation folder from another computer.

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dogeboi3544

Participating Frequently

Oof. You might be able to find it online or use a friend's laptop, but unless you can trick CC to thinking you're in the US, good luck trying to get it on Windows ARM (You could also hackintosh your ARM PC, but that's tedious and unreliable with bad performance and no support)

dons90242975

Participant

Thanks for replies. No: LR won't install on Snapdragon; doesn't even appear as an option.

I'm in UK so installing intel version is not an option.

I don't have an older intel installation to copy across.

Urgh.

dons90242975

Participant

Does anyone have any idea or even heard a rumour as to when Adobe will release a Lightroom Classic that will run on Snapdragon.

It is incredibly frustrating: I'm paying for a subscription that I cannot use because LRC won't run on my main machine.

It would help if there was at least some news...

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dj_paige

Legend

I have no inside information, and no one here does either (unless they work for Adobe and they are not allowed to tell).

Do you mean to say that LrC doesn't run on the Windows 11 that is intalled on this device?

K

KSNelson

Known Participant

Your theory could very well be exactly what I did to get in trouble. I
believe I left in the Map module because LrC had frozen. Something was so
stuck that it wouldn't even let me use Task Manager to end the app.

Anyhow, I will try always to leave from the Library module.

Thanks John
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johnrellis

Legend

@KSNelson, beware there is a longstanding bug in Windows LR, where if you exit LR while in the Map module, it won't work properly after restarting:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-windows-installations/idc-p/14833572

The workaround is easy: Exit LR from the Library module and then restart. It may be that in using the "Limited Access
Repair Tool", you exited LR from Library or Develop rather than Map, and that's what caused Map to start working again.

johnrellis

Legend

The Map module works in my LR 14.1 (Intel) / Windows 11 (ARM) running in a Parallels virtual machine on an Apple Silicon Mac. (But I get the Dynamic Link Media Server Failed To Launch error in Slideshow.)

K

KSNelson

Known Participant

Thanks. I will try again. Maybe something else I did.

But I sure hope they get us an ARM version soon.

R

Regis M

Participant

Hi,

After multiple sessions with support, it seems clear that the LrC import no longer works on Windows 11 ARM architecture. I tried from Camera, from SD and even from hard drive. The import get stuck, sometime after ~150 photos, but most of the time from start. I already have a case. Cannot have any status or acknowlegement if it's a bug or not. Can someone help?

Regis

K

KSNelson

Known Participant

I believe that the Map module is also NOT working in LrC on ARM machines. Completely unresponsive.

Anybody else with an ARM PC also having this problem in addition to the Slide Show module?

johnrellis

Legend

@Adam_Poliak3353P: "Hey man I am about to purchase Samsung Book 4 was it already fixed? Can you install LrC there?"

It's still the case that Creative Cloud will only install LR (Intel) on ARM devices in the US. Some people have had success manually copying the Intel installation from another computer.

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