P: Support scalable user interface UI for high resolution monitors

hi martin
I have to say today degraded a bit for me on here.

I'll try to give you a clear answer from my adventures on this topic. Since I doubt you'll get more from Adobe.

Retina support is in your application currently - Chris was awkwardly saying that OTHER features specific to Creative Cloud subscriptions were available in 13.1
So essentially, you don't get a bell and whistle - but you DO have retina support.
Now then - this doesn't help you scale the PS interface up or down which is why we are all here drumming on the desk - all you can do is enlarge fonts.

On the Mac side of things - there is a thread where people WITH a retina display find that their PS has not detected this and it displays the regular icons - which end up being even SMALLER icons.

One of my deleted posts described this phenomena, so you'll have to read through the emails this forum may send you for the nitty gritty on pixel sizes - but in short - retina displays have twice the pixels (or so) and icons need to be "twice as large in pixels" to give you the same physical size you want : example :if an image is 100 pixels wide = 1/4 inch on a normal monitor you need a 200 pixel image to give the same 1/4 inch size on a retina display.
Put the 100 pixel normal 1/4 inch image on a retina and it shrinks to 1/8 of an inch... see?

Now.
Some mac users found that there was an issue with their actual user account and PS. The OSX or PS was not reporting the correct monitor attached to the computer - so PS kept loading regular resolution icons so everything was really small.

The solution was to delete the user account and make a new one from scratch.
here is that link : http://forums.adobe.com/message/4967368

if you are on a windows computer like me, I can SEE that there are hi res icons available as I mentioned in another post above... now I just need to trick PS to load them. But I need to get some sleep now.

Anyway, If I can make the trick work, the larger icons would load at a larger size because I do NOT have a retina monitor... but I do have a massive monitor. So since I sit further away, the larger icons should allow less eye strain. I have 20/20 vision, but the tiny icons just hurt after hours of staring.

So. If you have a mac - you have pretty retina icons with your 13.0.4.
You may simply not have it "working" as mentioned in the link above.

Easy to compare is have a normal screen laptop beside you and see if the icons "look" the same size. The only real difference is you would see "pixelation" on the normal monitor, where the retina would be silky smooth.

In NO way though can you currently scale the icons.

My comment that Adobe blaming MS for size issues is false because I can plainly see the icons are control by the PS code itself and is completely unrelated to windows. And trust me, I love to blame MS for everything - when it's their fault. So sadly this time it's all on Adobe.

And the final rub?
The icons are right HERE I'm staring at them. SO why can't I just have a preference to choose them?!?!
A non retina mac user and non retina PC user could have these icons NOW.
Heck, make one more third file so the retina people can enlarge too!
one normal - one retina / large normal - one large retina

and radio button selection in prefs with "restart PS for changes"

I asked when I could get version 13.1 which according to our 'expert' solves the problems - all he said is see above - that is no answer.
Either I am missing something in this blog or our 'expert' is being evasive.
If I really am missing something please show me the real answer.

and neither version helps Martin's original question of
"Even when the Windows DPI setting is adjusted (also known as "large fonts", which is not what it is) the GUI (and text) in Adobe products remain tiny. "

so since you're talking about people remaining on topic, please Adobe explain how retina support helps him?

I'll paraphrase with your actual words :

13.1 is the subscription/creative cloud release.
so if you have this you have retina

13.0.4 has the same Retina support, without the new subscription features.
if you have this you don't get other stuff

If you have any version you cannot scale the interface anyway.

You mention no way for him to get it even after he told you his version.
You gave him no hope he would get it - say next week during regular purchased media update.
You implied he could only have it if he was a subscriber to CC.

I'm on windows, so I don't get it anyway?

Meanwhile, with my lack of knowledge I've already begun decompiling your resource .dat files in the "program files" / PS (64 bit) / Resources folder
and I'm going to try stuffing the "hi rez" .png icons into the low rez .dat file to force PS to use the larger icons ...

as I mentioned in my uniformed and deleted posts about your retina display vs windows vs enlargement issues and the misinformation you've been giving us, the low rez "eye dropper" is 32x32 pixels.. and your highrez eyedropper is 64x64... I'm looking right at them.

If I can trick your frakencode into recognizing it, I'll release it for all.

See my first reply to your post, above.

So When do I get 13.1 update for mac?

Small problem: I, nor anyone else here, has said anything like that.

I agree completely with Axioms comment about Adobe having blown it regarding customer satisfaction. Our "Sr. Computer Scientist" needs a lesson in customer service as indeed I do feel insulted by the way he condescended to tell me although I paid serious money for the CS6 premium suite (only 4 months ago) I really do not matter to Adobe and will not be getting any support or updates.

Believe me when I say it - I will NOT be buying anything from Adobe again.
I guess the policy change of sky high monthly rental or nothing for Adobe products takes care of that anyway.

Goodnight Adobe.

I elaborated multiple times on the post you "left in place above" to supply you with "an idea of what every single person on this thread is talking about"

I'll also put my knowledge about computers, UI and coding against yours any day sir.

I choose to explain things in plain english, with real world and understandable examples of their implementation because this particular thread is a topic that can be understood by a general user when the issue is discussed in terms that are easily identifiable without calling their intelligence into question.

I'll also remind you that each and every post I made was about a scalable UI, and you have persisted in talking about retina displays which is not at all related to this topic.

Personally, I find your own comments to be towing the company line and completely unhelpful and derisive.

You even mentioned a 13.1 "retina solution" to someone who obviously paid full/upgrade price for PS 13.04 that is not in their reach because they are not on a subscription service. That is simply insulting as it not only offers them no solution, it implies they made the wrong purchase that frankly pays your wages.

I would request that you turn this thread over to someone more capable, or at the very least, someone who will treat people with a tad bit more respect. This behavior of yours is a common theme in all of your monitored threads.

ps: retina display graphics are not a scalable solution either, people on retinas have the same small icon issues.

Please try to stay on topic. And please don't try to speculate about OS APIs and code that you have absolutely no idea about.