Suddenly can't access Adobe Cloud storage

Forum|Forum|2 years ago
December 21, 2023
7 replies
8851 views

Today I clicked the Save To Cloud icon to save a PDF to my online storage from Adobe Reader. I got the following message which I've never seen before:
"Contact your administrator
Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access."

I've never had this problem in the past. Reader is up to date. I signed out, then back in. Cleared temp files, did a repair installation—nothing has worked. New PDFs also do not show the doc thumbnail, just the Adobe Reader standard icon. Previous files do have thumbnails.

What is going on?

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Octagon Tech37868858d175

Participant

I finally figured out why this is happening. Updates for Acrobat had been disabled, even though it says in Creative Cloud that Acrobat is up to date, it's not.

In my case the previous admin had disabled all CC app updates, I had fixed and enabled updates for all other CC apps but Acrobat is disabled a little differently. So after a couple years of no updates Adobe will restrict access to the Adobe cloud, or it may have been triggered by the migration from Document cloud to Adobe Cloud.

Anyways on Windows you have to go to the registry key to change or create this dword reg value bUpdater to 1

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
"bUpdater"=dword:00000001

Then reopen Acrobat go to Help and choose Check for Updates at the bottom, install all updates and it will work after that.

P

PA Art Dept

Participating Frequently

This worked for me!

D

default116uat06nriv

Participant

I just found this and it fixed our issues on our 2022 servers:

Correct answer by Jacco34829135tk0g AUTHOR

Community Beginner ,

Jan 17, 2024

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Found the issue!

Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

for us deleteing the following registry keys fixed the issue:

"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

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Elizabeth35413088e69z

Participant

If this solution of deleting reg keys doesnt work, do you have any other suggestions? I have this same error, BUT it works in the last version of adobe. We are in the process of switching everyone in our org over to new version of adobe, but we are running into this issue with cloud error when trying to email from pdf. works on older version, not new. Is that a glitch? is that on purpose? How do we change it? please and thank you!

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Liam22178849fdpb

Participant

We are also having this issue in our Organisation. Desperately searching for an answer as we have plugins that are incompatible with later versions of Adobe and we can't be updating the version just yet.

M

Mica350457746ix1

Participant

A client is also having the same issue and couldn't find anything online that fixes that. Enabling PDF services as stated in this article didn't fix anything for them. If anyone knows how to fix this, please reach out.

catd61

Participant

I am having the same issue. Any solutions yet?

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PA Art Dept

Participating Frequently

Been having a similar issue for the last several week and yet t find a solution so following. I do not have an enterprise license, just an individual license that I use on 2 different computers. 1 system acts fine, the other one nags me with this error daily.