Adobe Acrobat Reader mobile Andriod App not connecting to OneDrive business account

Question

I have Adobe Acrobat Reader on my Android cellphone (with the newest Andriod version) and on my iPad. I can easily connect to my OneDrive Account on the iPad app, but I keep on getting these messages when trying to connect the Andriod App to my OneDrive. I have tried on more than one Andriod device, but the problem is the same (both Samsung phones). I have also contacted out IT department.

Can someone please give me an answer or guidance on how to solve this, please?

Thank you.

Souvik Sadhu · Accepted Answer

Hi @hd_user,

Hope you are doing well. Sorry for the trouble with connecting OneDrive to Acrobat.

Would you mind trying out the steps here:

1. Open Google Play Store;

2. Search for "Intunes Company Portal";

3. Install the app;

4. Launch it once (no need to log in);

5. Try logging in to OneDrive on Acrobat again;

If the steps do not work, you can share the given link to your IT team and ask them to check the deployment steps for OneDrive to your account: https://adobe.ly/4jaz78c.

Hope this helps.

Regards,
Souvik.

wonderful_glamour5C32 · Answer

I’d first check whether OneDrive is working properly in the Android app itself and whether the business account has the right permissions. Signing out and back in can also help. If it still doesn’t connect, updating Acrobat and OneDrive or clearing the app cache would be worth trying.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.