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Jim372487128gau
Participant
May 8, 2024
Question

Browse more files->Favourites

  • May 8, 2024
  • 1 reply
  • 277 views

I use Acrobat (free) on an iPad to access OneDrive pdfs. This is accessed under the Locations->Browse more files menu. I have marked several folders in OneDrive as favourites. My issue is these favourites dropdown sometimes show up and sometimes isn't there at all.

When the favourites dropdown isn't there I need to navigate to the locations->OneDrive and through all the subfolders. This is annoying for me and too difficult for other staff. Why does the favourites dropdown sometimes disappear?? Thanks

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 24, 2024

    Hi @Jim372487128gau,

     

    Hope you are doing well. Thanks for writing in!

     

    Are you using a company-managed OneDrive account? If yes, that could be a possible reason for the disappearance of the files from the list.

    The access permissions for organizational accounts refresh from time-to-time and since these are external cloud drives, refreshing of the permissions cause the files to disappear.

     

    If this is not the case, please share the below details for further investigation:

    1. The app version of Acrobat your use (go to Profile-> About Acrobat);

    2. The iPadOS version of your device;

     

    Hope this helps.


    -Souvik

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