Combining files works, getting them out of the cloud is a different story…

Question

I have been combining pdfs for a fee using Adobe Acrobat Pro account on my iPad. The PDFs are great! They look awesome in the cloud that created them. Unfortunately, when I go to share these PDFs, Adobe Inc changes the file. It just repeats the same page 1 over and over. Here are the steps:

1. Combine files

2. Select files to add pages

3. New file is created in Adobe cloud storage

4. Send a copy of combined file.

5. Recipient receives Adobe Inc. Created file not combined file created by me.

Is this considered as code gone wrong? Anyone else experience this issue?

S_S · Answer

Hi @jason38516344zkrt,

Hope you are doing well. Thanks for writing in!

I tried combining files that are saved on Cloud Storage and shared them. It worked fine for me.

The steps I tried were:

1. Combine the files;

2. Allow Acrobat some time to process and save the changes;

3. Click the three dots to the right side of the file name;

4. Click Send a Copy;

This worked fine and any/all changes I did reflected on the recipients' end.

Would you mind sharing the original file you intended to share and the file that was received, along with a screen recording video of the workflow you follow for better understanding?

-Souvik

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