Skip to main content
Participant
May 3, 2025
Answered

Files "appear" to disappear

  • May 3, 2025
  • 1 reply
  • 246 views

I know exactly which folder, in Adobe, that I keep my resume in. Suddenly when I try to attach my resume through the paper clip attachment in an email or directly to an employer website, the folder that holds my resume appears to be empty when I choose it during the "attach" process, or when accessing it from elsewhere. When I say, "what the heck" and go straight to Adobe to see if it's there, BAM, there it sits 🙎 

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Have you stored your resume on your device locally or in the Adobe Document Cloud?  This issue typically occurs when the file is stored in Adobe Document Cloud, and you're trying to access it from a file picker that doesn’t support cloud-based locations like Adobe directly. When you go to attach the file via email or an employer website, the file picker is usually looking for files stored locally on your device (e.g., in your Downloads or Documents folders), not in cloud services.

 

Please try to download the file to your device local storage and see if that works.

 

You may also check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference and self help

 

Let us know how it goes.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 5, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Have you stored your resume on your device locally or in the Adobe Document Cloud?  This issue typically occurs when the file is stored in Adobe Document Cloud, and you're trying to access it from a file picker that doesn’t support cloud-based locations like Adobe directly. When you go to attach the file via email or an employer website, the file picker is usually looking for files stored locally on your device (e.g., in your Downloads or Documents folders), not in cloud services.

 

Please try to download the file to your device local storage and see if that works.

 

You may also check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference and self help

 

Let us know how it goes.