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Prince_Kumar5702
Participant
February 15, 2025
Answered

Fill missing

  • February 15, 2025
  • 1 reply
  • 261 views

Few days ago almost all files which was uploaded in my Adobe account through Adobe reader and adobe scane is now missing all  folder is  empty 🥲

 This happened when id updating Adobe scan through Google play but it not updating  its only show installing  tha I cancel that  and re update after that my all files are missing.

   Help me regarding this because there is no backup of that files .

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described, the files went missing after you tried to update the app.

Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

  • Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.
  • Ensure correct account access when logging in with Apple ID.
    When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
  • Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.
  • If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.

 

For more info. please check the help page https://adobe.ly/4jv1tuI

 

 

 

 




1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 1, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described, the files went missing after you tried to update the app.

Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

  • Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.
  • Ensure correct account access when logging in with Apple ID.
    When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
  • Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.
  • If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.

 

For more info. please check the help page https://adobe.ly/4jv1tuI

 

 

 

 




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