Formal Complaint – Discrepancy Between Desktop and iPad Versions Adobe despite active license

I am writing to submit a formal complaint regarding a significant limitation I am experiencing with Adobe Acrobat on iPad, despite being an active paying subscriber.

While I can freely annotate, highlight, and write comments on protected PDF files using the desktop version of Acrobat (on both Windows and macOS), the iPad version of the same application does not allow me to perform these actions — even on the exact same documents and with the same account.

This discrepancy severely affects my workflow and defeats one of the main reasons I pay for a full Acrobat license: seamless, cross-platform functionality. The current situation suggests that the iPad version does not offer equivalent capabilities to the desktop version, even though they are marketed under the same subscription and price model.

I kindly request that Adobe:

1. Acknowledge this limitation and clarify whether it is a known technical restriction or a product design decision.
2. Escalate this issue to the product development team to address the lack of feature parity between desktop and iPad versions.
3. Provide a timeline or roadmap for when full annotation features — including on protected PDFs — will be available on iPad.

I look forward to your response and a resolution to this matter. As a long-time paying customer, I believe it is fair to expect the same level of functionality across all platforms covered by my subscription.