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defaulteccb07joipxi
Participant
June 23, 2023
Question

I just had a mental breakdown over Acrobat...

  • June 23, 2023
  • 1 reply
  • 1158 views

Okay okay, it might not have been Acrobat related cause I was already having a pretty bad day. But I do need help with this app. I use Adobe Acrobat on my iPad that I have been using for almost 2 years. And ever since I started using it by taking notes from my classes, sometimes (rarely), it happens that when I exit the PDF and re-enter it sometime later, some notes will be missing. Today, ALL OF MY NOTES went missing from a two hour lecture. I just...I can't take it anymore. Please help. Is it my fault? Am I using this app incorrectly? After I finish writing my notes on my iPad, I simply click the exit arrow on the top left corner to exit the PDF, is there maybe a save option that I am not aware of? ugh...just...help, please.

 

Note: I have an iPad Pro (10.5 in) running IOS 16.5.1 with Acrobat running the latest version cause I always check for updates on a daily basis. The current version I have is 23.05.01.

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 30, 2023

    Hi defaulteccb07joipxi,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    Could you please confirm how you are adding notes in the PDF using the Acrobat Reader application? Are you using the drawing tool or the add text option under the Edit PDF tool? It would be helpful if you could share the screenshot of the exit arrow you refer to. 

    When you make any changes to the PDF in Acrobat Reader, click the Done option at the top left corner to save the changes.

    For more information, please refer to the following help document: https://www.adobe.com/devnet-docs/acrobat/ios/en/. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

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    defaulteccb07joipxiAuthor
    Participant
    June 30, 2023

    I am adding notes on the PDF using the drawing tool (using my Apple Pencil). Attached is a video of exactly what I do when adding notes on my PDFs (including the exit arrow on the top left corner): https://drive.google.com/file/d/1kA1aI36LzEft1GquQnsb94Pru256jNsc/view?usp=sharing

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    defaulteccb07joipxiAuthor
    Participant
    June 30, 2023

    The top left exit arrow is shown on the 0:12 in the video.

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