Known Participant

Question

I keep getting this annoying pop up, how do i get rid of it without paying?

Forum|Forum|2 years ago
July 24, 2023
4 replies
15526 views

E

Enodubai

Participant

https://youtu.be/4YsZ92Dji20?si=LY74NlrHPR6UXbPx

This is an other po up but try if you can block em with this software.

T

TERI37475376m06g

Participant

I'm getting the same thing and it won't go away it will not let me open a word document and I never had any problems before until this last month when the pop-up started with asking me for premium upgrade. How do you get rid of the pop up

S_S

Community Manager

Hi @TERI37475376m06g,

Hope you are doing well. Thanks for writing in!

When you open a non-PDF file on Acrobat, it triggers Acrobat's Create PDF functionality, which is a premium feature, and thus you see the purchase pop-up.

Do let us know if you see the same purchase pop-up when opening a PDF file, and we can get it investigated.

-Souvik

T

TERI37475376m06g

Participant

I did not see the pop-up when I open a PDF. But I never saw a pop up when I
opened up the same document before until this annoying upgrade started
showing up about a month or two. It doesn't give me an option with chrome,
like it used to it only on my phone. It's a word document I never had a
problem opening it up it would just open up on my phone when I opened up
the email and now it goes straight to Adobe and that premium pop up and
when I exit out it doesn't do anything it just goes to a screen where that
I can no longer see the word document. It's not giving me choices to open
it with anything else except Adobe. This is only on my cell phone never had
the issue before though

T

TERI37475376m06g

Participant

I am getting the same pop up for the last month of purchasing a premium or a trial. I do not want a premium of adobe. I'm trying to open a word document and I never had a problem before. Please help the pop-up will not go away

S_S

Community Manager

Hi @b4u2.,

Hope you are doing well. Thank you for writing in!

You get the screen when using the premium features or after a certain number of open files.

Any feature with a blue star mark to the right of the feature name is a premium feature and would require the purchase of a subscription.

If this is not what you are looking for, please reply, and we will be happy to assist you further.

-Souvik

b4u2.Author

Known Participant

Thank you so much for getting back to me. It had nothing to do with premium features as all I am doing is downloading attachments from my email and opening them up in Adobe and never had this problem before only up until recently. All I want is to view it, nothing else! Please help me

S_S

Community Manager

Please see attached

@b4u2. Thanks for sharing the screen recording.

From the looks of it, it seems you are opening files other than PDFs too on Acrobat Reader, which redirects you to the Create PDF mode, and thus you see the payment window.

If you notice before you see the payment window, it shows the header as Adobe Create PDF, which is a paid feature.

While I share this with the team for further investigation, I suggest checking the default application for opening images or other media files on your device.

You can check the steps here: Set or clear default apps

-Souvik

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