just paid extra for the Adobe Acrobat Reader: Edit PDF - doesn't work at all!

Question

just paid extra for the Adobe Acrobat Reader: Edit PDF. It said it would be able to read scanned text, so that I could highlight and save and copy - etc.

Doesn't work at all

1) takes 3-5 minutes for it to do some OCR text wizardry. Sometime this is too much work, and the whole app crashes! Booo

2) the text never gets hightlighted - the pop up does give me the options, but you can't select the text, as you should be able to, and, in the end, nothing happens

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account and found that you have an Acrobat Pro subscription.

When you run OCR (the text recognition process), it can take a while depending on the size/quality of the scanned file and your device’s available memory.

Would you mind sharing the version of the Acrobat Pro and the OS you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20693. Go to Help > Check for updates and reboot the computer once.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

If the recognized text layer isn’t working properly:

Open the file after OCR completes and zoom in to check if the text layer is actually selectable.
If not, try re-running OCR using "Recognize Text" under Tools > Scan & OCR and select the correct language for the document.
Also, make sure the scan is clear and not overly skewed/blurry, as this can cause recognition issues.

If you’re working with very large scans, try splitting the file into smaller parts and then running OCR — this often prevents crashes and improves accuracy.

Let us know how it goes.

~Amal

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