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A
Archie32
Participant
April 5, 2024
Question

Lost the “Insert text” blue arrow

  • April 5, 2024
  • 1 reply
  • 593 views

I use Acrobat Reader: Edit PDF's on an iPad.  I've used this program for years without issue.  After installing the most recent iOS update (17.4.1), I can no longer insert text into my PDF's.  I can type into the text box, but the little, blue arrow that has always lived in the bottom, right corner of the text box is no longer there.  There is no way to insert the typed text into the document.  (I've included a screenshot.)

 

I have chatted with support.  They had me uninstall and reinstall the program.  They had me try inserting text into a number of different documents.  They had me close out the program and restart my device.  Nothing brought back the little, blue arrow.   They said there was no more they could do for me and sent me here, to the experts.  🙂

 

Is anyone else experiencing this issue?  Does anyone know how to fix this?  

 

 

Thank you so much!

Archie

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 5, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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A
Archie32Author
Participant
April 5, 2024

Thank you, kglad, for the heads up and moving my post to where it should be.  👍

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 10, 2024

Hi @Archie32,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Just trying to understand. When you are done typing the text and click the hide keyboard button (the keyboard icon with the bottom arrow) to the bottom right of the screen, do you see the send button on a blank screen? 

This will be interesting to share with the product team for further investigation, as typing UI and keyboard operations are managed by the OS, not Adobe.

 

Look forward to hearing from you.


-Souvik

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