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New Participant
July 9, 2022
Answered

Mistakes...

  • July 9, 2022
  • 1 reply
  • 433 views

Hello

I recently found a transaction in my debit card which was adobe subscription 

I really want to tell you that's a mistake &i don't need this account

Please cancel my subscription & return it

Thanks a lot 

This topic has been closed for replies.
Correct answer S_S

Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 11, 2022

Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.