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J
JBODNAR
Participant
September 7, 2023
Question

No longer able to save files?

  • September 7, 2023
  • 2 replies
  • 879 views

I have a 2 page form that I fill out in acrobat on my iPad. Normally I fill out the form, hit menu>send a copy> save to files. From there I can rename the form with the clients name and date and save to files on my iPad. This no longer seems to be an option and I'm trying to figure out what's goin on. When I get to the 'save to files screen', in the bar where I'd rename the file it says "2files" and there is no way to change it, it's just greyed out. If I hit save as it is then when I go to files, it just gives me an error when I try to open it. 

I can't find any other way to contact Adobe or any information about what could be going on. This wasn't an issue two days ago last I used it. Any ideas here? Or does anyone know how to contact Adobe?

    This topic has been closed for replies.

    2 replies

    J
    JBODNARAuthor
    Participant
    September 17, 2023

    Ok so problem solved. Canceling my ridiculously overpriced subscription to Adobe Acrobat and switching to PDF Expert which is way more user friendly and actually has customer support for half the price.

     

    J
    JBODNARAuthor
    Participant
    September 7, 2023

    Also apparently with each form I save it's also saving a plain text file that says "Edit, Sign and share PDF files on the go. Download Acrobat Reader for mobile: https://adobeacrobat.app.link/getApp"  I'm assuming this is the second file when it's saying "2 files" making it unable to rename the form that I'm trying to save. Sooo any ideas on how to get rid of this annoying little advertisement that seems to be throwing a wrench in things?

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