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Salah272640982iuw
Participant
Jan 5, 2024 6:33 PM UTC
Question

Opening a shortcut folder on Google Drive

I'm using adobe acrobat app on iPad. I granted an acess to it for my Google Drive. I can access all folders and files properly and all is good. 

however, I receive error every time I try to open a shortcut folder at Google Drive. 

 

    3 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 24, 2024 12:56 PM UTC

    Hi @Salah272640982iuw,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Is the shortcut folder a shared folder among other users? Are you able to open the same folder on the web?

     

    Also, please try removing your Google Drive account from the app; log in again and check.

    To do so, go to the Files Tab-> click the Edit button to the right of your profile picture-> click the red "Minus" sign to remove the Google Drive account.

     

    Hope this helps.

     

    -Souvik

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    robert_7834
    Participant
    Mar 4, 2025 9:38 PM UTC

    Still having this issue. Makes using the iPad app useless and will prevent me from getting a subscription.

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    Amal.
    Amal.
    Legend
    Apr 21, 2025 8:57 PM UTC

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Have you tried the steps shared earlier in the discussion above? Please give it a try and let us know how it goes.

     

    If the issue still occurs, please share the version of the Acrobat app and the OS you are using. Tap on profile > About Acrobat and try updating the app from the App Store and reboot the device once.

     

    If it still doesn't work, please share a small video recording of the steps you are taking and the issue as it occurs for further investigation.

     

     

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