Opening a shortcut folder on Google Drive

Forum|Forum|2 years ago
January 5, 2024
1 reply
670 views

I'm using adobe acrobat app on iPad. I granted an acess to it for my Google Drive. I can access all folders and files properly and all is good.

however, I receive error every time I try to open a shortcut folder at Google Drive.

S_S

Community Manager

Hi @Salah272640982iuw,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Is the shortcut folder a shared folder among other users? Are you able to open the same folder on the web?

Also, please try removing your Google Drive account from the app; log in again and check.

To do so, go to the Files Tab-> click the Edit button to the right of your profile picture-> click the red "Minus" sign to remove the Google Drive account.

Hope this helps.

-Souvik

R

robert_7834

Participant

Still having this issue. Makes using the iPad app useless and will prevent me from getting a subscription.

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

Have you tried the steps shared earlier in the discussion above? Please give it a try and let us know how it goes.

If the issue still occurs, please share the version of the Acrobat app and the OS you are using. Tap on profile > About Acrobat and try updating the app from the App Store and reboot the device once.

If it still doesn't work, please share a small video recording of the steps you are taking and the issue as it occurs for further investigation.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded