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Nura31054808os2y
Participant
September 17, 2024
Question

Signature is missing, need to sign a new signature ea h time

  • September 17, 2024
  • 1 reply
  • 275 views

Hi, not sure for what reason, I am no longer able to choose my saved signature each time my colleague sends me a document to sign. Previously I was able to tap my save signature and click finish straight away. Now, every adobe request signature document sent to my email will request me to sign manually again and again before I can click finish. Why does this happen? I tried to save my signature my clicking save button after i sign, but it still prompts me to sign manually for the next document I receive. Pls help!

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 17, 2024

Hi @Nura31054808os2y

 

I hope you're doing well, and thank you for reaching out!

I attempted to reproduce the issue on my end, and everything seems to be working as expected.

Could you kindly provide the following details so we can investigate further:

  • The version of the Acrobat Reader mobile app you're using (To find this, tap the Profile icon > About Adobe Acrobat. Please ensure it is updated to version 24.09.00).
  • The make, model, and operating system (OS) of your device.

If you're not on the latest version, please try updating the app from the App Store (iOS) or Play Store (Android), and then reboot your device after updating.

If the issue persists, would you mind sharing a short video recording of the steps you're taking and the issue as it occurs? This will help us understand the situation more clearly.

~Amal

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