Skip to main content
L
leo248754770ojg
Participant
July 11, 2022
Answered

Signed on for a 7 day trial but was immediately charged the subscription fee.

  • July 11, 2022
  • 2 replies
  • 4608 views

Signed on for a 7day trial a couple of weeks ago (~Monday 13th June) of Adobe Acrobat Premium (Monthly). Was immediately billed the subscription fee.

 

The LiveChat that I had with Adobe Customer Support let me know that I needed to contact Google for a refund of the subscription fee.

 

I contacted Google however unfortunately, they are not providing a refund, regardless of the screenshot I provided with subtext showing that I wouldn't be charged until the 7day trial period ends. They contacted me before the trial period was meant to end.

 

In response to my review, I was recommend to contact the Adobe Support Community.

 

Please let me know if further information or screenshots are required.

 

Many thanks

 

 

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the Cancellation and Refund process/policy and see if that works.

     

    ~Amal

    2 replies

    Vero5E91
    Vero5E91
    Participant
    May 28, 2026

    Hi I cancelled before my free trial ends, exactly 1 day before and I got charge for $10.99 for a month, I tried to contact support and I wasn’t able so I ended it here. Please resolve this, thanks

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 28, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the Cancellation and Refund process/policy and see if that works.

     

    ~Amal

    Souvik Sadhu
    Souvik Sadhu
    Legend
    July 29, 2022

    Hello Leo,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile subscription charges.

     

    Acrobat Premium is a mobile-based subscription, and any issues related to cancellation and payments should be generally done through the store from where the subscription was purchased. 

     

    You were charged because the 7-day free trial you are referring to is only available if you opt-in for the yearly membership and not with monthly.

     

    As you mentioned that you contacted our support, you might have a case ID with you for it. Can you please share the details over a private message so I can check further?

    [To send a private message, click on my profile name-> the next page that shows up, click on the blue box that says send a message]

     

    Thanks,

    Souvik.

    L
    leo248754770ojgAuthor
    Participant
    August 1, 2022

    Hello,

    Thankyou for replying.

    After signing up on Monday 13 June 2022, I used the LiveChat service on the Adobe website to speak with a service agent, who suggested that I needed to instead contact Google. This was on the next day, Tuesday 14 June 2022.

    Subsequent correspondence from Adobe that was received mentioned case numbers:


    As well as a response from Google, denying a refund of Transaction ID 

    [PI removed by the moderator. Please refrain from sharing information over a public platform that might contain sensitive information.]

    Many thanks,

    Leo

    Souvik Sadhu
    Souvik Sadhu
    Legend
    August 1, 2022

    @leo248754770ojg Hello,

     

    I have shared some information over private messages. Please check it once and revert so that we can proceed accordingly.

     

    Thanks,

    Souvik.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices