Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)

Question

Dear Adobe Team,

I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account..

After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only static fields such as checkboxes remained. Despite being logged in, with active cloud access and automatic sync enabled, none of the data could be recovered. It appears the file was overwritten during export without saving the actual edit state.

This is absolutely unacceptable, especially for a professional-grade app. I cannot comprehend how a core product like Adobe Acrobat can suffer from such severe reliability and usability issues, leading to the total loss of critical user input.

I request:

A investigation into this topic
An explanation of how this data loss could occur,
And a description of what Adobe is doing to prevent such failures in the future.

For Business Solution at such high Costs this is absolutely inacceptable. Looking forward to hear from the Support Team.

Sincerely, LR

Device: iPad with keyboard

App Version: Latest Acrobat for iPad

OS: iPadOS (latest available version)

Amal. · Accepted Answer

Hi there

Hope you are doing well and thank you for reaching out. We are sorry for the frustration and inconvenience you have experienced.

From your description, it appears the free text annotations may not have been fully embedded in the file before export. This could potentially happen if the edits were still in a transient state when “Done” was tapped or if the export flow bypassed the final save.

This relates to how free text annotations are handled during export from the iPad version, particularly when saving to third-party cloud services like Dropbox.

We’d also like to request a few additional details to assist our investigation:

Which version of Acrobat were you using at the time
Whether the PDF was originally stored in Adobe Document Cloud, Dropbox, or locally
Any screenshots or the file (if you still have it) for forensic review.

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

JR Boulay · Answer

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