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V
vyas_6325
Participant
January 23, 2025
Answered

When "save a copy" done to onedrive, doesn't show folders properly

  • January 23, 2025
  • 3 replies
  • 578 views

When i download a pdf manual and open it in acrobat reader mobile. When saving to connected onedrive account , it does not show the actual names of folders.

 

E.g if folder is named 

 

1. Tutorials

 

#. Personal stuff 

 

 

 

It just shows up as

 

1

 

#

 

 

 

Etc

 

 

 

This makes it unusable since i will not know which folder to save it to. 

 

But after selecting the folder and going into it , i can see the full name of folder properly. 

Correct answer Amal.

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know,  we're happy to help!

 

 

3 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 7, 2025

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know,  we're happy to help!

 

 

V
vyas_6325Author
Participant
January 30, 2025

Hi Amal,

This is a forever issue, but contacted adobe just now.

App version below: (Updated to latest)

version - 25.1.0.37036

Mobile phone - Samsung s21+ (Premium phone with latest android updates).

Please let me know if you were first able to replicate the issues ?
I had also attached 2 screenshots in the bug report.

1st one - where the full name of the folders are not coming up.
2nd one - where on clicking on the folder with the incomplete name, and
when it opens, the name now shows up on the top of the mobile screen as a
breadcrumb I think.

*Regards,*

*Vyas Senthil*
[P.I removed by moderator]

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 4, 2025

Hi there,

 

Thanks for sharing the version details of the OS and the Acrobat App. 

Please update the app to the version 25.02.374338 from the Play Store/Samsung Store and reboot the device once.  Also share your findings on what happens when you try to remove the Onedrive app from the Acrobat mobile and then reconfigure it. Let us know how it goes.



Amal.
Community Manager
Amal.Community Manager
Community Manager
January 23, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

Could you please confirm if this issue started occurring after a recent update, or if it has been happening for a while? Additionally, please provide the following details to help us diagnose the problem:

  • Acrobat app version: To check this, open the app, tap on your profile icon, and navigate to About Adobe Acrobat.
  • Device operating system (OS) version:

In the meantime, please ensure that your Acrobat app is updated to the latest version. You can do this by visiting the App Store (for iOS) or the Google Play Store (for Android), installing any pending updates, and then restarting your device to check if the issue persists.

As an additional troubleshooting step, You may also try to remove the Onedrive storage from the App, reboot the device and re-add the Onedrive storage account in Acrobat app and see if that helps.

 

Let us know how it goes.

 

 

V
vyas_6325Author
Participant
January 30, 2025
Hi Amal,
 
This is a forever issue, but contacted adobe just now.
 
App version below: (Updated to latest) 
version - 25.1.0.37036
 
Mobile phone - Samsung s21+ (Premium phone with latest android updates).
 
Please let me know if you were first able to replicate the issues ?
I had also attached 2 screenshots in the bug report.
 
1st one - where the full name of the folders are not coming up.
2nd one - where on clicking on the folder with the incomplete name, and when it opens, the name now shows up on the top of the mobile screen as a breadcrumb I think.
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