Questions

I am reaching out regarding an issue I encountered while using the PDF Services API to convert PDF files to DOCX format. Specifically, the problem occurs with PDF files that contain Japanese text and were generated using a multifunction printer. When I convert these PDF files to DOCX, the resulting Word documents often contain garbled or unreadable text, particularly in sections that contain tables. I suspect the issue may be related to how the OCR handles tables during the conversion process. Could you please provide guidance on how to address this issue? Is there a recommended workflow or settings adjustment that could improve the accuracy of OCR for tables during conversion? Here is the source code and the resulting conversion output for your reference:Java source code: var pdfServices = new PDFServices(credentials); var asset = pdfServices.upload(inputStream, PDFServicesMediaType.PDF.getMediaType()); var exportPDFParams = ExportPDFParams.exportPDFParamsBuilder(

Hello, I have tried contacting the sales team twice to get an enterprise license for the Acrobat Services API. Nobody will respond to me. Is this normal?

Next week, we are deploying a change to Document Generation that will add a max length of expressions of up to 1000 characters. In theory, it will be rare for people to ever actually hit that limit, but we wanted to warn users of this upcoming change.   As a reminder, in cases where you would hit this kind of limit, or need to do something not possible in the expression language of DocGen, remember that you can do that change in your own code before sending your data to the API.   My own personal belief is that you shouldn't have too much logic in Word anyway, and it should be kept fairly simple. 

Is it possible to apply custom fonts into a generated document? We have templates that are using Montserrat and Riforma, but getting returned in Calibri after JSON merge operations. Alternatively, is there a list of supported fonts please?

In-line embed mode has document min-height 320px. But when a single page pdf has height less than 320px the scroll bar is shown. How can we fix it?

Hello Community, Adobe python SDK has support for all pdf service. but there is no api support for handling xfa form pdf to convert it to readble pdf to view its content. May I know if there is any solution in python.  Regards,*********

I'm trying to work on a PDF's digital accessibility and the check gives me "Hides Annotations" errors on elements that I had to apply alt text to.  So far the only way I know to get rid of the error is to kill the alt text for the element, but then I get Alt Text error.  Any way to fix this?  Thanks!

I use this code to do a test on a pdf that has texts and images.https://github.com/adobe/pdfservices-python-sdk-samples/blob/main/src/ocrpdf/ocr_pdf.pyIn the images, there are digital texts of course. And these texts are not recognized by the ocr function. I also use ocrmypdf package :https://ocrmypdf.readthedocs.io/en/latest/advanced.htmlThere are options force_ocr and redo_ocr. Are there similar options with Adobe API ? I know that with Adobe Pro, it is possible to redo the OCR, since I have a pro license, et succeeded to do the OCR with Adobe Pro Reader. Thank you

Hello,Does Acrobat's REST API support field detection on PDFs, similar to the functionality available in the desktop app?Link to video explaining field detection:https://www.youtube.com/watch?v=LmykzzdVb20I'm hoping I can upload a document and get back a pdf that includes autodetected fields.Thanks!

Just trying to get started with the basics:I copied the 'Copy it Run it' code into our application.var adobeDCView = new AdobeDC.View({ clientId: "OUR CLIENT ID", divId: "adobe-dc-view" }); adobeDCView.previewFile({ content: {location: {url: "https://documentcloud.adobe.com/view-sdk-demo/PDFs/Bodea Brochure.pdf"}}, metaData: {fileName: "Bodea Brochure.pdf"} });When it runs the spinner shows 'Opening Document 100%' but it throws an error a Promise rejection 'Cannot perform DCAPI command if DCAPI is disabled'.If I click through all the Promise rejections the pdf does eventually display, though any mouse move over the pdf generates more Promise rejections.I must be missing something obvious???I also tried using our own pdf with the url pointing at our AWS location, the spinner shows 'Opening Document 0%' then the promise rejection, the pdf never loads

 File size is 1.41GB PDF created i get several errors: 1. Out of memory as per console snapshot below2. Timeout or network error (but it shows 100%) I can also see the full 1.4 network request compelted in abot 50 seconds, so why there is a timeout I do not know, especially when it says 100% below. (but nothing shows)Document opens normally in other PDF programs, just not using the embed api, (other docs work fine which are 300mb or so.I have also turned on enableLinearization: true, which is suppose to start displying the pdf progressible, but in all cases, it waits untill its 100% before it shows (for other working pdfs)What am i doing wrong here?Chrome Latest / Edge latest both the same result.

Hi, I am using the Adobe PDF Services API. I assume data is hosted in the US? Is it possible to choose between EU and US hosting when creating an API key? Thanks.

Hi Team, I am currently using the Embed API for a web application, and i expect high traffic where PDFs might be viewed up to 5000 times per day. I would like to confirm whethre this level of usage is covered under the free tier or i would upgrade to any commercial plan for this volume. Please confirm Thanks,Brindha 

Generate document from Word template Between August 12th and August 15th 2024 my reports started leaving variables where a field was not found in the body. My body only includes fields with values, prior to this change the variablelike , {{feature.attributes.`fcomments`}}, would be removed if the field was not found (due to a null value).  Now my report keeps the variable {{feature.attributes.`f_3comments`}} . Seems like something has changed on Adobes side.  Do I now need to add logic to check to fields?

Hi Adobe community,I want to convert the pdfs in my system to images using Acrobat Services API, but the based in the document if the pdf contains muliple pages it will convert each page to an image. is there an option or way to convert the pdf to single image ? regardless of the number of pdf pages. Many thanks on advance.

We have a bunch of PDFs that contain Native Script to dynamically change the PDF layout based on some data entered into the PDF via a form. Currently we have a Adobe Pro running on a virtual machine; using a bunch of other tools we are able to open the relevant PDF, enter the data, (at which point the Native Script alters the PDF) and then save the updated PDF. This works, but its cumbersome and flaky. Ideally we would do all of this using the PDF Services API. However I cannot find any examples of using PDF templates or PDFs containing Native Script; only creating PDFs from Word etc (bmp, doc, docx, gif, jpeg, jpg, png, ppt, pptx, rtf, tif, tiff, txt, xls and xlsx). Is this possible with the API?

Hello,Today my application is running into this issue with a long conditional phrase. We have not made changes in months to the document or the codebase but this issue seemed to start last night. Have there been changes in regards to this? I am using the Adobe PDF Services SDK and the bad response comes from this line of code:documentMergeOperation.Execute(object); With a response similar to:CONDITIONAL_PHRASE_TAG with name "ExampleTextLongerThan400" of length greater than 400 is not allowed.; I am on version 3.4.0 in .NET.

Hi, I am looking at the .NET PDF Services to extract text from PDFs.  I ran the sample with my credentials crated here: Create Credentials My usage report says 16/500.  Today everything Itry gets an error 403003 "Client ID is invalid".  I went in and created another set of credentials with new sample code just to be sure and used those creds. No change. What am I missing? Thanks,Sean

Is the PDF Embed API completely free for previewing PDFs, or is there a limit on the number of requests after which Adobe starts charging?

Dear Adobe Support Team I hope this message finds you well. My name is Yusuke Murata from MU Inc., a company based in Japan. We have been using your PDF Extract API. About a week ago, we received an email from your company recommending us to apply for a paid plan as we were nearing the free limit of 500 requests. Following the instructions provided, we submitted the application for the paid plan through the form.The email mentioned that we would receive a response within a few days, but it has now been two week without any further communication. I am writing to confirm whether there might have been any oversight. If possible, I kindly request that you review our application submitted last week and consider approving it at your earliest convenience.The details regarding our business have been provided through the input form.We look forward to your favorable response and continued cooperation.Best regards,

My web application is running on a touch screen laptop with a pen (MPP 2.0).  It uses Adobe PDF Embed API to view and make annotations to a PDF. However, it is unable to use pen to select text (use pen to point at the text on the screen but the text CANNOT be selected), and therefore resulted in unable to make highlight, underline or strikethrough by pen.  But it is OK to use finger to select text. It is OK to use pen to select text if the PDF is directly opened in browser (NOT embeded in Adobe PDF Embed API). It is OK to use pen to select text if the PDF is opened in Adobe Acrobat Reader. It is OK to use pen to add comment and make free-hand writing in Adobe PDF Embed API Is it a defect of Adobe PDF Embed API when using pen on touch screen laptop?

Hi This connector is in preview status does anyone know if there is a timeline for when it will come out of preview. Thanks Emma

We are exploring way to programmatically create portfolio. Is this possible with PDF Services API?

Hi,We have a display problem on IOS18. We get a popup saying “this application domain (my domain) is not authorized to use the provided PDF embed api client id”.But it works on all other browsers or on other versions of IOS. We only get the error on Safari on IOS18.Could this be linked to the fact that the file comes from a sub-domain different from where it's displayed?We have this error in console :

Hi,Could you add support for signed URLs from Google Cloud Storage. Specifically, I need it for the Export PDF endpoint. Reference to other supported providers:https://developer.adobe.com/document-services/docs/overview/pdf-services-api/howtos/pdf-external-storage-sol/