Questions

I am trying to set up a webhook for Adobe Sign according to https://opensource.adobe.com/acrobat-sign/acrobat_sign_events/index.html#managing-webhooks-and-subscriptions Whenever I attempt to create a webhook by POSTing to /webhooks, I get back the following response:{"code":"INVALID_WEBHOOK_URL","message":"The Webhook Url is either denyListed or the host name is not allowed Request id: cf05f2b1-203f-415c-986f-0d721904b04b."} Since I am currently developing this webhook feature, I am trying to set it up using my local development computer. I verified over and over that the domain name I have set up for my computer is up and running and that I can access it from the world wide web and I also tried to use my IP address directly instead of the domain but I still get the error above How can I get my url to not be "denyListed" or allow my host name?

We have a few recipients who take quite a long time to approve documents and I would like to run the "Average time to complete" report filtering only by the recipients. Unfortunately, the only filter available is "Agreement name". Adding additional filter options would be helpful in identifying issues with completion times.  Despite the delays in approvals from a select few individuals our overall average time to complete is less than 24 hours so it does not flag as an issue as a whole. 

Hello, I've setup integration between Veeva Vault and Adobe Sign according to the Adobe Acrobat Sign for Veeva Vault: Installation Guide. But I get the following error in Veeva when opening the Adobe Sign page. Your Adobe Acrobat Sign account could not be created. Please contact your Adobe Acrobat Sign account administrator. Does anyone know what's causing this error? Thank you   

Hi, I have a developer account. I want to integrate my application with adobe sign but i could not get new access token. I have followed steps on this link -> https://helpx.adobe.com/sign/kb/how-to-create-access-token-using-postman-adobe-sign.html But i have this error from postmanIf license is a problem, I have enterprise license but i can not see API menu on enterprise license.Could you help me?Thanks.

Hi, I have encountered a problem with the OAuth API for redirection.  When I try to authorize the user through adobe through the authorization URL (sample attached below)https://secure.echosign.com/public/oauth/v2?redirect_uri=https://somesite.com/adobe/login&response_type=code&client_id=xxxxx&state=&scope=user_read:account+user_write:account+user_login:account+library_read:account+library_write:account+webhook_read:account+webhook_write:account+webhook_retention:account+application_read:account+application_write:account+agreement_read:account+agreement_write:account+agreement_send:account" } The redirection fails in this case:  enter both email and password and click on login -> instead of redirecting back to redirect-URL, adobe takes me to the adobe dashboard.The redirection works in this case: enter only your email and click on login without entering the password, there is a small loading indication -> user authorizes, and then adobe redirec

I'd like some clarification regarding a few things.  First query: Can the data in Adobe's "Agreement Template" be changed dynamically depending on a record inside a particular entity in Dynamics 365? The situation is that we integrated Adobe Sign with our Dynamics 365 system, but each time we create a "Agreement Template" record inside the Adobe Sign interface, we see it after pressing the "Request Signature" button inside the crm. In our case, this isn't the best situation because if we created 100 records and we want to send 100 signatures, that means we'll create 100 templates. Is there another way? It will be really difficult to manage because I don't want all 100 of these templates to appear once I press "Request Signature." Another query: How can I use the Adobe Sign APIs to send a document for signing from within Dynamics 365 and set the "recipients," "file," and "signature type" fields from data inside the crm? Best regards

Hello, does anyone know how does "AdobeSignPlugins (1.1.0.0):AdobeSignPlugins.Activities.AddRecipientsFromRelationship" activity work? I'm trying to use it so I can send an email to multiple recipients, and I have put the realtionship name inside the "add contact using custom relationship lookup" field, but it gives me an error that is:'Contact' entity doesn't contain attribute with Name = 'cms_contract_contact' and NameMapping = 'Logical'. MetadataCacheDetails: ProviderType=Dynamic, StandardCache=True, IsLoadedInStagedContext = False, Timestamp=5275689, MinActiveRowVersion=5275689, MetadataInstanceId=10821117, LastUpdated=2023-01-29 09:43:28.257, OrgId=50c6d2a3-02ad-43f8-a46b-f1c3ad79ca21 How can I fix this? Thanks  

Hi team, We are trying to use Adobe Sign API in our application. We are facing an issue while using the Reject Agreement API. From the API documentation  it seems like we need to provide the Agreement ID , Participant Set ID and the Participant ID for whom the agreement needs to be rejected/cancelled. But in our case, the agreement gets cancelled for all the participants. Is there any other options/parameters need to be added to the request to achieve the agreement rejection for a single participant alone or it is the expected behaviour of the API? Thanks,Naveen.

I tried to find how to chage the https:///Secure... to Review and signe on the please sign Email. I don't need and want to see the link juste the button Review and Sign.Also the link do not works See image below  Thank you This is what I have This is what I need 

There are two events for which I'd like our users to navigate back to specific locations in our portal.  For example: After successfully signing, we'd like our customers to automatically navigate back to our main portal, example: "https://foo.com/main.htmlIf the user declines to sign then we'd like to show them a different page, example: "https://foo.com/declined.html"If the user decides to hit the back button (they were sent to AdobeSign from Adobe Forms), we'd like them to go to another page: Example "https://foo.com/main.html".   Is this something  that is possible in Adobe Sign?   

I read document below, but there are no endpoint for count all documents. How to get the count in once ?  https://secure.na1.adobesign.com/public/docs/restapi/v6   *Moved this post from the Japanese forum to the appropriate forum. (Moderator)  

Hi ,I generated an access token in the postman by using the Adobe Sign API in the developer console.Please see that I've not generated an access token using the embed link.I'm trying to get an access point to use it in my future API calls. An access token was generated and I followed the documentation-(https://experienceleague.adobe.com/docs/document-services/tutorials/acrobatsign/signapi.html?lang=en) for getting an access point but I always get a response -"404 not found".Please help me with the issue.In addition to this,If you could also help me getting a Widget ID in Adobe Sign,I shall be very grateful.

We have a Java-based application that interfaces with Acrobat Sign.We have an Access Token (expired) and a Refresh Token (not expired). When we attempt to use the Refresh Token to get a new Access Token in Production, we get a 401 Unauthorized: [no body] error. Here's what we've tried:Taking the exact Client ID, Client Secret, Access Token, and Refresh Token from Production database tables and manually doing the POST via cUrl - this works, we get a new Access TokenRepeating #1 but with Postman - this also worksCopying the database rows down to a Dev environment and running the same code as Production - this also worksIs it possible that Acrobat Sign blocked our Prod Server?  I know for OAuth Code Flow, we have to whitelist the Redirect URI, but I thought that calls to get a new access token from endpoint: https://api.eu1.documents.adobe.com/oauth/v2/refreshcould be done from anywhere without whitelist.  Any thoughts/suggestions? 

We have a Java-based application that interfaces with Acrobat Sign.We have an Access Token (expired) and a Refresh Token (not expired). When we attempt to use the Refresh Token to get a new Access Token in Production, we get a 401 Unauthorized: [no body] error. Here's what we've tried:Taking the exact Client ID, Client Secret, Access Token, and Refresh Token from Production database tables and manually doing the POST via cUrl - this works, we get a new Access TokenRepeating #1 but with Postman - this also worksCopying the database rows down to a Dev environment and running the same code as Production - this also worksIs it possible that Acrobat Sign blocked our Prod Server?  I know for OAuth Code Flow, we have to whitelist the Redirect URI, but I thought that calls to get a new access token from endpoint: https://api.eu1.documents.adobe.com/oauth/v2/refreshcould be done from anywhere without whitelist.  Any thoughts/suggestions?

Hello, I've set up an integration between our ServiceNow instance and my Adobe Acrobat Sign account. I'm able to post an agreement from ServiceNow, with a document and a couple of participants. It's appearing in my 'In Progress' Agreements queue, with the correct recipient, and it has status 'Out for Approval'. All looks good, except that the email has not actually been sent out: I've checked that the recipient email address is correct and that the message is not going to junk or being deleted. I've sent a reminder (from within Adobe Sign itself, not via ServiceNow) and the reminder HAS been sent and received OK. If I generate the agreement directly in Adobe Sign, again the email does go out and is received. Also, ServiceNow IS receiving a webhook post from Adobe confirming that the agreement is out for approval with the first participant. Any thoughts on what might be going awry here? Thanks 

i am using adobe acrobat developer acc and i am trying to put a form fileds in a uploaded document and i think i will use to achive these by calling CreateNewWidgetWithCounterSigners.json ,  wheather this method is correct or not.if not ,please guide me with your essentials.

To sign a PDF document in Adobe Acrobat, I created a Digital Signaure and added it to the file and saved it as an attachement. I then went to my email browser to send it as an attachent. When clicking send, I get the following password request: "Mail wants to sign using key "privateKey" in your keychain" This never happened before and I suspect something got changed when creating the Adobe Digital Signature in Adobe Acrobat. In my apple KeyChain I do not have such a passord stored. This problem is only occuring on the email account on my laptop. It is not an issue on other device. Can anyone help please?

Does Adobe Sign currently support the Oauth Client Credentials flow?  I am getting a general/vague error ("Sorry, we are not able to process your request") when trying it with what I believe to be a valid request.  

Hi Team, I have created a agreement with prefill form fields (MergeFieldInfo).  Agreement is created successfully and it's status is set to "Waiting for prefill". While I am creating the agreement, I am passing the MergeFeildInfo, why is it still waiting on my side to prefill ?? Requirement:I want to bypass the "Waiting for prefill" status and it to be set to "Out for Signature" on agreement creation.   ThanksGoutham Bommu

Hi, When the agreement is signed by the signer, we are using Data Mapping to capture the inputs entered by the signer and get the below error once signed. The error is not coming while sending out the agreement.  Failed to retrieve form data from Adobe Acrobat Sign, any Adobe Acrobat Sign Form Field mapping will be skipped: echosign_dev1.EchoSignDataMapping.EchoSignException Unable to retrieve FormData from EchoSign: Unable to retrieve FormData from EchoSign: Adobe Acrobat Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"} (echosign_dev1) 980 

While tesing API capabilities, using a single-page test PDF, i can successfully create a transientDocument and and agreement in AUTHORING state, but immediately after receiving the success message recieve an email indicating the system was unable to create the agreement as the document exceeds the page limit of 100.  Investigating the status of the created agreement shows the state as CANCELLED.

I was looking at the release notes and saw support for postSendOption.redirectURL in the POST /agreements/{agreementId}/ endpoint. I don't understand how to use this though. I've tried passing the param as {postSendOption: {redirectUrl: <myUrl>}} to POST /agreements but that doesn't seem to work.Its also worth nothing that the REST API v6 documentation (https://secure.na1.adobesign.com/public/docs/restapi/v6#://) makes no mention of this parameter.Also the only endpoints listed in the REST API docs are POST /agreements and PUT /agreements/{agreementId}. What am I missing?

in our software an order is created based on Json data. We intend to transform this document to a PDF file with an especial template. Then we want to show that PDF file on a website. Next, customer review the order and sign it by Adobe Acrobat Sign in the case of confirmation. Finally, the signed version of the PDF file should be emailed by clicking the OK button.Programming Language: C#Technology: .NetCore

Hi, New developer account for Adobe SignUsing postman, I can upload and create a transient document; the PDF is 1 page long.When I move onto generate the agreement, I get a valid ID backApprox 3 seconds later I get the following error returmed We were unable to create your agreement [DEMO USE ONLY] Test because your document Application1.pdf exceeds your page limit of 100. I dont understand, I ahev tried multiple .PDF files, each of which create a transientDocumentId when I first submit and then the id returned from the Agreements post. Any thoughts?

Hi Support,I do have some quieres which I need help from you.I am trying to implement Above Acrobat Sign Api for which I am following link https://secure.na1.adobesign.com/public/static/oauthDoc.jsp.I have successfully able to generate "Code" for Authorize request. After that trying to get Access Token with Access Token Request, as I make post request it return "Error: Request Security Violation at /" Also, I have tried "https://helpx.adobe.com/sign/kb/how-to-create-access-token-using-postman-adobe-sign.html"and follow every single steup and end up with  Please let me know if I am missing something.After all Thanks in Advance.