Can't download stock images again

Forum|Forum|2 years ago
May 25, 2023
24 replies
4811 views

Ever since last night at 11:00 PM, Adobe Stock stop working for me and I cannot download any stock images. Caches are cleaned, the account is signed in/out, and it still doesn't work. I have 443 available assets limit still, does anyone have any solution besides waiting on Adobe's team to solve the issue? I am able to license stock images but just cannot download any of them.

Download

L

Liza5C0C

Community Manager

Reposting it here:

https://community.adobe.com/t5/stock-discussions/cannot-download-adobe-stock-for-more-than-24-hours/td-p/13822771

Hello,

We just implemented another fix that we believe will adress the problem at hand, however, in some cases this will necessitate waiting for another 24-hour period once again.

Users are now able to license and download assets again.

For assets that have already been licensed but still cannot be downloaded, it willrequire to wait 24 hours and try again.
We are looking into the issue where users that have licensed an asset and it did not get added to license history.

I apologize for the extended duration this is taking, and i hope that this solution will ultimately resolve the problem.

R

randy26563162rfa4

Participating Frequently

Appreciate the update Liza- Seems to be working for now! Thanks for your help with this

L

Liza5C0C

Community Manager

@randy26563162rfa4 - thanks for confirming! I'm glad to hear that it's functioning properly.

For users who are still unable to download assets that have already been licensed, please wait another 24 hours and try it again.

D

defaultwmktvn9ntntk

Participant

Same here. Been going on for a week.

L

Liza5C0C

Community Manager

https://community.adobe.com/t5/stock-discussions/cannot-download-adobe-stock-for-more-than-24-hours/m-p/13828516#M71695

Reposting it here from a different thread:

While we are actively working on resolving the issue, we made an effort to impelement a temporary solution for the users who reported this issue on the forums. As a result, you should now be able to download new assets without encountering any problems. However, for assets that you have already licensed but are unable to download, we need to wait 24 hours and then try again downloading.

R

randy26563162rfa4

Participating Frequently

Thanks for the update- However for me, the temporary solution does not work. Not sure about others

L

Liza5C0C

Community Manager

I'm sorry to hear that. I have passed on this information to the team.

J

job54386042

Participant

Same thing here, but they will download the day after I license them.

J

jessica kartika

Participant

Just a small portion of the images can be downloaded, but most cannot be downloaded with the information "cannot be licensed" even though my credit is still over 600. This has been happening for several days, don't know what to do? Can anybody help please?