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TGM15730706
Participant
May 25, 2023
Question

Can't download stock images again

  • May 25, 2023
  • 24 replies
  • 4811 views

Ever since last night at 11:00 PM, Adobe Stock stop working for me and I cannot download any stock images. Caches are cleaned, the account is signed in/out, and it still doesn't work. I have 443 available assets limit still, does anyone have any solution besides waiting on Adobe's team to solve the issue? I am able to license stock images but just cannot download any of them.

24 replies

Community Manager
May 31, 2023

Reposting it here:

https://community.adobe.com/t5/stock-discussions/cannot-download-adobe-stock-for-more-than-24-hours/td-p/13822771

Hello,

We just implemented another fix that we believe will adress the problem at hand, however, in some cases this will necessitate waiting for another 24-hour period once again.

  • Users are now able to license and download assets again.
  • For assets that have already been licensed but still cannot be downloaded, it willrequire to wait 24 hours and try again.
  • We are looking into the issue where users that have licensed an asset and it did not get added to license history.

I apologize for the extended duration this is taking, and i hope that this solution will ultimately resolve the problem. 

Participating Frequently
May 31, 2023

Appreciate the update Liza- Seems to be working for now! Thanks for your help with this 

Community Manager
May 31, 2023

@randy26563162rfa4 - thanks for confirming! I'm glad to hear that it's functioning properly. 

For users who are still unable to download assets that have already been licensed, please wait another 24 hours and try it again. 

Participant
May 31, 2023

Same here.  Been going on for a week.

Community Manager
May 30, 2023

https://community.adobe.com/t5/stock-discussions/cannot-download-adobe-stock-for-more-than-24-hours/m-p/13828516#M71695

Reposting it here from a different thread: 

While we are actively working on resolving the issue, we made an effort to impelement a temporary solution for the users who reported this issue on the forums. As a result, you should now be able to download new assets without encountering any problems. However, for assets that you have already licensed but are unable to download, we need to wait 24 hours and then try again downloading. 

Participating Frequently
May 30, 2023

Thanks for the update- However for me, the temporary solution does not work. Not sure about others

Community Manager
May 30, 2023

I'm sorry to hear that. I have passed on this information to the team. 

Participant
May 30, 2023

Same thing here, but they will download the day after I license them. 

 

 

Participant
May 30, 2023

Just a small portion of the images can be downloaded, but most cannot be downloaded with the information "cannot be licensed" even though my credit is still over 600. This has been happening for several days, don't know what to do? Can anybody help please?

 

Participant
May 30, 2023

I have same trouble

Participant
May 30, 2023

Have you been able to solve the problem? At my place I still can't download pictures....

Participating Frequently
May 30, 2023

Still not working- Wondering if its a regional thing? I'm located in North America, anyone else?

Karandasz
Participant
May 30, 2023

Hi, in Poland (Europe) the same problem since May 25th.

Participant
May 30, 2023

+1 

Participant
May 30, 2023

Hi, I have the same problem since Thursday, May 25th