This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website. Please answer the following questions if your post has been moved to this thread: What ISP are you using? What asset types are you having issues with? Photos, videos, etc. Does switching to a VPN resolve the issue for you? We are working to resolve this issue and your responses will help us determine next steps.

WendellaBee

Inspiring

Question

Combined Thread: Download issues week of 07/26/2023

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This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website.

Please answer the following questions if your post has been moved to this thread:

What ISP are you using?
What asset types are you having issues with? Photos, videos, etc.
Does switching to a VPN resolve the issue for you?

We are working to resolve this issue and your responses will help us determine next steps.

Download

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J

Jessica2544902793p9

Participant

Image file 525004263 will not download fully. It's only 8.2 MB It times out

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Abambo

Community Expert

Your problem may be related: https://community.adobe.com/t5/stock-bugs/slooooowwwwwww/idc-p/13964624#M209

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ABAMBO | Hard- and Software Engineer | Photographer

M

Martha5FCF

Participating Frequently

I am having the same problem this week in the U.S. My Internet connection is fast and it is working perfectly on different websites. Just downloading a 3 MB image is taking up to 5 minutes! Unbelievable!

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L

Leandro232991368xk8

Participant

Same here! Tried everything. Different browsers, clear cache, history, sign in and out. 3.4kbps or less. I CAN'T WORK LIKE THAT. Please help!

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