This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website. Please answer the following questions if your post has been moved to this thread: What ISP are you using? What asset types are you having issues with? Photos, videos, etc. Does switching to a VPN resolve the issue for you? We are working to resolve this issue and your responses will help us determine next steps.

WendellaBee

Adobe Employee

Question

Combined Thread: Download issues week of 07/26/2023

Forum|Forum|2 years ago
July 26, 2023
63 replies
7495 views

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website.

Please answer the following questions if your post has been moved to this thread:

What ISP are you using?
What asset types are you having issues with? Photos, videos, etc.
Does switching to a VPN resolve the issue for you?

We are working to resolve this issue and your responses will help us determine next steps.

Download

Show previous replies

WendellaBeeAuthor

Adobe Employee

We're looking into this, can you tell me what steps you are using to download a file? We can't seem to reproduce the issue so any additional info would be helpful.

grantcooperneworleans

Participant

I'm going to go home to my home office & try this. It is really hurting my operations.

A

Atena5E63

Participant

Having the same issue.

Abambo

Community Expert

They don't seem to care and won't take accountability. Expect someone to tell you to clear you cache later today, followed by a suggestion to try another browser or network connection.

By @andrewa29942527

Like it or not, but that is standard troubleshooting wisdom. And they take accountability, as EBQ said that they had an issue.

It's troubling, yes, but trouble may happen.

ABAMBO | Hard- and Software Engineer | Photographer

M

Martha5FCF

Participating Frequently

I did the same and it's not fixed yet.

B

Brendan261009264xzu

Participant

Just followed these steps - no change

S

sherried76138302

Participant

Having similar issues today

WendellaBeeAuthor

Adobe Employee

We did have some issues on the site yesterday. This has since been fixed. If you haven't cleared your history recently then your browser could be cached. Please sign out, clear your history and sign in again. Then let me know if there is any change.

B

Brendan261009264xzu

Participant

Same issues here. Tried everything. Can't get a single photo to download. Tried different browsers, networks, etc.

andrewa29942527

Participant

They don't seem to care and won't take accountability. Expect someone to tell you to clear you cache later today, followed by a suggestion to try another browser or network connection.

hiyans86221088

Participant

Adobe Stock downloads are abysmally slow. It takes 20 minutes to download a 10mb image. This is seriously affecting my ability to do my job, as I need many assets for my projects. I have tried all of the copy/paste response fixes, like clearing cache, trying different browsers, and making sure anti-virus/firewall isn't blocking. Nothing has helped.

WendellaBeeAuthor

Adobe Employee

There was an issue on the site yesterday that affected performance. This has since been fixed. Please sign out, clear your history and try again. It's possible your browser is cached on the old site data and clearing today would fix the issue on your end. Let me know if there is any improvement or not.

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