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ELIZABETH5EC0
Participant
August 5, 2026
Question

Downloaded vector file labelled 'editable stroke' - it is not editable. It removes a download from my licence. Download number is: #2104595918 and by contributor named Peace

  • August 5, 2026
  • 2 replies
  • 18 views

I downloaded an ‘editable stroke’ file. It is not editable. It removes a download from my licence. Download number is: #2104595918 and by contributor ‘Peace’. Anyone got some advice?

    2 replies

    Community Manager
    August 6, 2026

    Hello ​@ELIZABETH5EC0, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    yamato713108855
    Community Expert
    Community Expert
    August 5, 2026

    Staff members will check the assets with issues.

    @Contributor1