Skip to main content
W
waveofwhite83
Participant
January 21, 2019
Answered

Image Quality

  • January 21, 2019
  • 2 replies
  • 429 views

I just licensed and downloaded an image and the quality is horrible. The licensed version is so grainy, the preview download was better quality. How can I get my credit back for this image? It's really not usable.

205103697

Thank you,

-Jennifer

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Thanks Abambo for confirming the image quality.

    Hi Jennifer,

    I've added 1 license in your account which you can use against this image.

    I apologize for the troubles.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    January 21, 2019

    Thanks Abambo for confirming the image quality.

    Hi Jennifer,

    I've added 1 license in your account which you can use against this image.

    I apologize for the troubles.

    Regards,

    Sheena

      W
      waveofwhite83Author
      Participant
      January 22, 2019

      Thank you!

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      January 22, 2019

      You are welcome!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 21, 2019

      You are correct! The image is grainy and does not comply with the quality criteria of Adobe. It seams to me that it is an old Fotolia image from early days. And I agree, it's barely usable and it should be disabled.

      It is, however, normal that the preview is of better quality as the noise level is one of the characteristics of a picture that gets enhanced when you reduce the image size.

      An image like that would not make it today into the portfolio.

      May I ask Sheena Kaul​ or twaritar3263062​ to give a replacement credit to waveofwhite83 ?

      ABAMBO | Hard- and Software Engineer | Photographer
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices