Questions

Hallo, ich habe ein Wandbild für einen Kunden aus zwei Adobe Stock Fotografien und grafischen Elementen designed. Wenn ich für die beiden Bilder die erweiterte Lizenz erwerbe, darf der Kunde die Bilder bei sich im Hotel aufnehmen und dürfen die Bilder zu Marketingzwecken fotografiert werden?Dnake für eine Antwort!

Hallo in die Runde, gibt es die Möglichkeit bei einem Unternehmensprofil wo einige Profile angelegt sind, die Profile so  einzustellen dass sie nicht die Möglichkeit haben Stock Fotos zu ordern/lizenzieren? Sondern das dies nur ein bestimmt ausgewähltes Profil kaufen darf. Liebe GrüßeMarina 

My Adobe Stock yearly subscription ends December 17. I am still as of December 1 getting the message I will be charged a fee amounting to almost two month fees for ending it early. Do I have to end the subscription at exactly December 17 not to be charged the fee or when is it possible to end?

Hallo, vor Kurzem habe ich ein Bild erworben, dessen Kosten leider über unser finanzielles Budget hinausgehen. Daher möchte ich das Bild gerne zurückgeben. Könnten Sie mir bitte erklären, wie das Verfahren dafür abläuft? Wie kann ich die Liezensierung Rückgängig machen?

The month "Maj" is spelled wrongly in file #681737886It is almost impossible to see the error in the preview.Also: Will I get a new corrected file or a refund?Thanks 🙂

For the last few years, I've had access to Adobe Stock with my paid Creative Cloud account, and then suddenly over the weekend everything says "Free Trial" and I cannot download any images.Has Adobe just removed this feature from paid accounts without notice? Or did I just miss the memo?

Hello,I purchased 2 photos today and 2 of my 3 credits I have additionally to my 25 media/month plan have been taken from my account.Me and my team downloaded 6 photos theis month so I do not understand why those credits were taken.Both of those photos I downloaded today were STANDARD type, so they should have been in my plan and I struggle finding a contact to get my credits back.Is there a method to get in contact with somebody from Adobe? Preferrably in German. Thanks in advance

Hi... I just signed up to Photoshop, and included trial of Stock. I clicked the license of an image (#353876348) thinking I was going to be viewing the license details rather than purchase it and lose a credit. Is it possible to please undo this?   Thanks

I have an Adobe Stock account where I am charged $31.88 every month to receive 10 images a month. At the end of a year, I will have paid $382.56 (12 x $31.88) and will have 120 images in my library.But, if I don't want to pay a monthly fee, I would need to buy a credit pack instead. To get close to the 120 images a year I currently enjoy, I would need to buy either an 80 credit pack or 150 credit pack.Under this arrangement, 80 credits would cost $669.99 or 150 credits would cost $1,200.So my choice is to pay $382.56 (12 x $31.88) or pay a one-time fee of $1,200. What a deal! It sounds like something created by the United States Congress.EVERY other service I used in 2023 that charged my credit card each month has offered an opportunity to pay an annual fee for less money, like a 10% discount or two months free.I would even be okay with paying Adobe a one-time fee of $382.56 just to avoid being charged every month.But, apparrently, Adobe would rather pay credit card processing fee

Hi, I searched an image by google, and find one "https://stock.adobe.com/images/watercolor-illustration-colorful-boho-feather-easter-clip-art-tribal-round-frame-spring-easter-wreath-isolated-on-white-background/147246336" . Google images shows the preview and the link. When I click it adobe stock cannot find the page. When I check cache of this page it still exists. I need to download it.  How can I do this? 

I downloaded an image from Adobe Stock, a free one, and I am getting this "Chain link" on the top of the photo (see below). Does anyone know why the link is there? I printed the page on my printer and the link is not there. I am assuming the link will not be there when I send the book to Kindle. Does anyone know why the link is there and if it needs to be removed before sending the book to get published? Thanks.   

Hallo, ich habe mir folgende Grafiken als vektorbasierende Grafiken heruntergeladen und am Ende des Tages sind es nur Pixel Grafiken. Hat das auch schon mal einer gehabt? Ich habe das bei folgenden Bildern heute gehabt. #464336900#470824696#437531499#626473440 Ich empfinde es als unhaltbar. Des Weiteren habe ich es schon gehabt, dass bei mir im Account Bilder lizenziert wurden, die ich nicht lizenziert habe und ich bin der Einzige, der den Zugriff hat. Adobe äußert sich dazu überhaupt nicht. Ist den wohl auch egal. LG 

Hi,I am on the Adobe Stock Trial. I have downloaded a few images with empty picture frames and I thought tht I could easily add my own image to the frame. But because the Adobe St comes as Jpgs I can not add the images to the frames. For example if the purchased image has a frame with a sunlight glass glare on it and when I add my own image it does cover that beautiful glare. How do I add the image behind the frame. Or I can not do this? I have attached the image.I hope it makes sence.Many thanks

Is there a way to transfer stocks from one account to another? 

Hello, My organization has purchased a new Adobe Stock plan this year which no longer includes vodeo or music. I was informed we now have the Pro Edition plan. Unfortunately, that really doesn't help as I produce a number of training videos and need access to stock footage and music.  I was told for any premium assets (now video & audio) I would need to purchase a Stock Credit Pack.  I am trying to get a sense for how many credits I would need in order to purchase the number of assets I could expect to consume over the course of a year. What is the credit value as it related to video/audio? Real examples would greatly help here. In fact, if it already exists somewhere on the Adobe Stock site, kindly direct me. Otherwise, it would be ideal if you could put credit numbers next to the prices so one might be able to make an informed decision as to what Credit Pack to request/purchase. I apologize if I overlooked it. Thanks in advance.

In meinem Stock-Konto waren noch Restlizenzen aus einem Abo. Diese sind weit vor gesetzlich festgelegtem Verfall einfach verschwunden, darüber gab es keine Information und im Konto ist das auch nicht nachvollziehbar oder sichtbar - einfach weg. Wo sind sie? Wie kann man das nachvollziehen? Gilt für Adobe kein gesetzlicher Anspruch, oder gibt es hier ein technisches Problem?

I just subscribed to Adobe Stock today, after downloading a few files, I realized I didnt think I could use them. I own a clothing business and was looking for some designs to add to hats and shirts, although $64 for a single design seems a little much, and I couldnt use the Standard Lisence to resell clothing, but after research, if I use the filter "Commercial Use" when searching then I can use the design. Another google search, I can only use it if its "something someone would buy specifically because of the asset printed on it.". If I were to take and download one of these "Standard license" designs, add my own text, and add it on merchandise to sell, would this be illegal or am I getting this all wrong?

Hi! If i bought this from mistake and i already got charged for it, what can i do?It's kind of too expensive and i don't want to be charged for it the next month, can ya'll please help me? 

I'm having an issue when I select an image from Adobe Stock, click "License", the image is downloaded to my Adobe Library in the "Not Grouped" section 2 or more times.  Then I receive an error that I cannot download anymore because the folder is full.   Is there a setting I can change to only download the item once?

Hi, If I sign up for the free trial, am I allowed to use the 3 free HD videos in my content that I will be creating for my client? Thanks,Jonathan

I was interested in an image to license and I clicked on the license to see how many credits it would be. But it ended up purchasing the image, and it was almost 300 credits. This is not the image I want. Is there any way to return it? As the design team's credit has gone down so much, it will mess with their ability to get photos.  File: #666442857 Please help!

After I download any stock file including images, I only see the default stock icon and not a preview of the image like I would any other downloaded image. Top is Adobe Stock image files, bottom is generic image downloads.  

Bonjour, J'ai pris par erreur une licence pour la photos #213705498 de Cavan Images.Comment puis-je annuler cette achat ? L'image n'a pas été téléchargé sur le PC. Merci d'avance,CordialementMichaël

Hi!I have licenced a few images that look like they should have a transparent background, but as it turns out, they don't! When I look around the Adobe Stock database, it seems like all images have the same issue: they all have a dak grey, chequered "background" that would be interpreted as transparent, but probably isn't. How do I solve this? I've looked around and found a few "solutions", but I don't want to have to, nor should I have to, work around this problem for every picture I licence! https://stock.adobe.com/se/images/colorful-glowing-light-rainbow-rays-rainbow-vector-glaring-effect-with-transparency-graphic-element-for-documents-templates-posters-flyers-vector-illustration/162162358#126303860#162162358, #126303828 and #126303851.

Hi there,   I would like to do a self-cancellation for this service. However in doing so, it will charge me a whopping fee of $178.15 USD (which is over $200 in conversion rate for my country).  Does anyone know if I cancel the day before, will it still charge me this? Is there a way to cancel without the fee?I accepted a free trial and from the wording, it seemed like a free trial and once it finishes it doesn't charge us unless we sign up for it, but I was wrong. I have been charged one month. I should be able to use all the paid credits but if I cancel, it means I pay more to leave and lose my ability to use the credits I have paid for. They aren't losing anything, it's not like mobile data or booking reservations. If anyone knows, that would be great.