Adobe Sign document activity incorrect and individuals not receiving documents

Help please.  I sent 3 documents out for signature last week. 

One document was to be signed by 2 signees.  On Friday, the first signee received the document and e-signed it.  I had an Adobe Sign email confirming this.  However, in the document activity log, on Friday, the document showed as being signed by 0/2 signees, until you went into the activity details, and then it showed as signed by 1 signee and out for signature to the 2nd.  Today, the same document is showing as not signed by any signees.

The other 2 documents sent for signature on Friday were to individual signees.  Neither signee has received their document. (They have checked their Junk/Spam folders).

These documents are urgent, so I will try to re-send them today.  Could this issue be investigated please because this is not the first time this has happened.

Thank you.