Documents won't route to users

Forum|Forum|2 months ago
November 17, 2025
1 reply
50 views

I have a document out for signatures but the documents are not showing in the inbox for users to sign and they are not receiving the auto generated email reminders.

Send documents

creative explorer

Community Expert

@sharp_maker3649 maybe the users' email clients may be filtering the automated reminder emails to go straight to their Spam or Junk folders?

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Meenakshi Negi

Community Manager

Hi sharp_maker3649,

Thank you for reaching out, and sorry for the trouble caused.

As you have sent the document for signature, please check if the document appears in the 'In Progress' folder under the 'Manage' tab in Acrobat Sign.

You mentioned that the recipient is also not receiving the email. Please refer to the information in the following help document: https://adobe.ly/47PwOoM.

We have checked that you are using the Acrobat Sign Enterprise service plan. If the issue continues, we would recommend checking it. You may reach out to the Acrobat Sign Enterprise support team using the steps suggested here: https://adobe.ly/47Lum2r.

If you experience any issues, let us know.

Thanks,

Meenakshi

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