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sharp_maker3649
Participant
November 17, 2025
Frage

Documents won't route to users

  • November 17, 2025
  • 2 Antworten
  • 128 Ansichten

I have a document out for signatures but the documents are not showing in the inbox for users to sign and they are not receiving the auto generated email reminders.    

 

 

 

2 Antworten

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
November 18, 2025

@sharp_maker3649 maybe the users' email clients may be filtering the automated reminder emails to go straight to their Spam or Junk folders?

m
Meenakshi_Negi
Meenakshi_Negi
Legend
November 18, 2025

Hi sharp_maker3649,

 

Thank you for reaching out, and sorry for the trouble caused.

 

As you have sent the document for signature, please check if the document appears in the 'In Progress' folder under the 'Manage' tab in Acrobat Sign. 

 

You mentioned that the recipient is also not receiving the email. Please refer to the information in the following help document: https://adobe.ly/47PwOoM.

 

We have checked that you are using the Acrobat Sign Enterprise service plan. If the issue continues, we would recommend checking it. You may reach out to the Acrobat Sign Enterprise support team using the steps suggested here: https://adobe.ly/47Lum2r.

 

If you experience any issues, let us know.

 

Thanks,

Meenakshi

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