eSign populating to end of document instead of pre-placed / pre-assigned fields

I have done extensive testing with multiple combinations, all resulting in the same endpoint/poor result. If desired, I am willing to screen share the process. Of note: Personal Settings = E-Signing Setting checked “Use the latest version…”

1. Four to five single-page PDFs are combined into a single document using “Combine Files”
   • Both “drag and drop” and file pick methods produce the same end result
2. One of the following two methods is used to request eSignatures (both methods fail)

      a.    Using Step 1’s document:

                    i.     Click “E-Sign” in top menu after step 1 completed

                    ii.     Click “Invite to e-sign”

                    iii.     Add Recipient 1 email and name, not requiring password

                    iv.     OPTIONAL click “Recipients must complete in order (doesn’t work when clicked on or off)

                    v.     Optional (also doesn’t work): Add Recipient 2 email and name, not requiring password

                    vi.     Use “Auto-place fields” to populate signature field(s) for Recipient 1 (followed by optional recipient

                              1.     ALTERNATIVE: manually drag and place “E-signature” field(s) in appropriate places (also doesn’t work)

                    vii.     Optional (also doesn’t work) place required Text field for recipient 2 to complete

                    viii.     Optional (also doesn’t work) change/edit agreement name

                    ix.     Click Send

                    x.     Recipient 1 experience:

                              1.     R1 opens the email and clicks “Review and sign.”

                              2.     R1 agrees to ToU & Consumer disclosure by clicking “Continue” (if not already completed previously)

                              3.     Originally-placed fields are not available or visible as options for signature, only two fields on the last page (one for R1 to complete and a blank one for R2)

                              4.     R1 clicks on “Click to Sign,” draws/types signature, then clicks “Apply”

                              5.     R1 clicks submit

                              6.     R1 receives message “You’ve signed successfully”

                    x.     Recipient 2's experience is nearly identical, with the exception below

                              1.     Originally-placed fields are not available or visible as options for signature, only two fields on the last page (one completed signature for R1 and one available for completion for R2)

3. Document is returned by signee(s) with only one signature per recipient (regardless of how many signature fields or required fields were placed) at the bottom of the newly-made-multipage document instead of in a pre-placed field

Uploading a multipage document without “combining” also doesn’t work.

Additional symptoms (which may or may not be related): The newly combined document and any opened using “E-Sign” are auto-downloading frequently throughout the process.

Example combined-PDF and screenshots of all users POVs included