Skip to main content
maximilian_5017
maximilian_5017
Participant
January 30, 2026
Question

I can't use Adobe Sign anymore out of the Adobe Acrobat App

  • January 30, 2026
  • 1 reply
  • 3 views

Whenever i try to initiate an Adobe Sign Process out of the app i get this error with the title

“There are actions needed”

and the description

“You can't request e-signings with the User Profile anymore that is connected to <my main account address>. Please ask an administrator or sign in again to gain access again.” 

but i can’t find any option to do so? If i access Adobe Acrobat Sign using the browser it works fine, but this is not a sustainable workflow for me.

Screenshot attached.

 

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 2, 2026

    Hi maximilian_5017,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    Please confirm if the error appears when using the Acrobat desktop application to send a document for signature. If so, please confirm how you sign in to the account. Do you use the personal profile option when signing in? 

    Are you using the same email address to sign in for the application and the browser?

     

    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices