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radiants67435040
radiants67435040
Participant
April 16, 2015
Beantwortet

Send for Signature could not send error

  • April 16, 2015
  • 44 Antworten
  • 34823 Ansichten

Recently got a plan for Send for Signature, and it was working fine doing a few tests until yesterday.

Now, whenever I try to upload a file to create a send for signature document within Adobe Acrobat, I get an error saying "Could not Send. An error has occurred. Please try again."

When I try to access Send for Signature from the web based service, as soon as I click on send for signature, it refreshes the same page and nothing happens.

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Frauke Golding

Yes its is all working now.  I did find this system of reporting frustrating and quite stressful. But it is a relief to be able to get things done again.

44 Antworten

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S
S21060
Participating Frequently
October 5, 2016

I have the same issue - highly frustrating and utterly useless error message with no help at all

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
October 5, 2016

Hi Rachel,

Next time you bump into this error, please copy the error string and paste it in here so that we can have a look at what might be happening.

Thanks

Sameer Puri

S
S21060
Participating Frequently
October 6, 2016

Hi Sameer - see above someone else has exactly the same issue and has posted a screenshot - my problem is identical - as you can see, not a very helpful error message to what appears to be a common problem!

scotti7933809
scotti7933809
Participant
September 23, 2016

Same problem  How do I get this resolved.  I changed email addresses and cant send out for signatures

franciscor16566153
franciscor16566153
Participant
September 13, 2016

Hello

We have the same problem, we changed our main email address for a new one and we are receiving the same message everytime we want to send a document for signing.

What can we do for solving this issue?

Regards.

S
satywt
Participant
September 7, 2016

I'm having the same issue here. I temporarily changed my email back to the old one, this resolves the problem, but I'd like to use my new email in the future. Also, I don't want to register another account, that is just too complicated.

I've messaged the staff in this thread but got no response. Any other staff in this forum that can help? Thanks!

Joyeuse
Joyeuse
Participant
June 28, 2016

Same issue here, did not change my e-mail or anything. It simply stopped allowing me to send. I already inboxed one of the admins here, hopefully it will help.

C
Cindy20
Participant
June 28, 2016

Hi I'm having the same issue. Can you please help? [Personal information removed by moderator. This is a public user-to-user forum. Don't post your email address.]

shumasports
shumasports
Participant
May 25, 2016

Some of the worst customer service I have ever experienced. I have been given multiple case numbers, and the issue has still not been resolved. The first call in was over a month ago and they still have not given me an answer on how to fix the issue...

A
Argos123
Participant
April 27, 2016

I am having the same problem but why should I post personal email addresses on this forum and why is it such a secret as to how to fix the problem with a program that we all obviously pay for.  If this error does not get righted soon - I will take my two offices and switch all users to a program that actually functions.

judym64475754
judym64475754
Participant
April 3, 2016

Hi everyone,

I'm in the same boat as everyone else here. It seems like no one actually found a solution. This is the only reason I used Adobe, actually!

Can anyone help here?

(email address removed by moderator)

Thanks,

Kate

robertw972468
robertw972468
Participant
February 17, 2016

I am having the same problem.

(email address removed by moderator)

Have been waiting on a return call all morning.

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