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Participant
Aug 25, 2025 7:09 AM UTC
Question

Help me to reactivate my blocked account

Hi everyone, My Adobe Stock contributor account was blocked and I already submitted an appeal by email, but I haven’t received any reply yet. It’s been some time, so I’m not sure if I should wait longer or try another way to contact support.

Can anyone guide me on what I should do next?

Thanks!

 

[Moderator moved the thread to the correct forum]

7 replies

Nancy OShea
Community Expert
Community Expert
Sep 12, 2025 10:38 PM UTC

Depending on what triggered the account block, it may take weeks or months for an investigation to conclude. 

In the meantime, work on other projects & submit to other services. 

 

Nobody in this user-to-user community can help you. This is a private matter between you and Stock Contributor Support.  Good luck. 

 

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Nancy O'Shea— Product User & Community Expert
radoxist
Participant
Sep 12, 2025 6:51 AM UTC

I do not want to scare you, but I still wait for resolution of the appeal. It is nearly 7 months already...

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Abambo
Community Expert
Community Expert
Sep 13, 2025 4:39 AM UTC
quote

I do not want to scare you, but I still wait for resolution of the appeal. It is nearly 7 months already...


By @radoxist

May be they refused the appeal and you missed their answer. But 6 months is not an exceptional long waiting time for this.

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ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
Community Expert
Sep 11, 2025 2:39 PM UTC
Abambo
Community Expert
Community Expert
Sep 11, 2025 10:27 AM UTC

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
Aug 25, 2025 12:01 PM UTC

There's really nothing else you can do accept wait for a response.

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Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
Aug 25, 2025 7:14 AM UTC

If you used the Contact us link that you see when you attempt to access your dashboard, you've done everything you can do. Do not send follow-up emails, as it potentially creates new tickets and can slow down an already slow investigation process. 

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.