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Terminated/Deactivated Contributor Accounts [MERGED by Moderator]

Forum|Forum|1 year ago
August 15, 2024
23 replies
8312 views

My Adobe Contributor account was unexpectedly disabled without any apparent reason. I have thoroughly reviewed their guidelines and am confident that I have not violated any of them. On the day my account was disabled, I had to received my funds (I believe it was the 10th business day), which I was due to receive. Despite having sent an email to address this issue, I have yet to receive a response. I am seeking advice on how to proceed in order to have my account reinstated and to successfully withdraw the funds owed to me.

Troubleshooting

Correct answer daniellei4510

You are not addressing Adobe here but contributors like yourself, and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response, which you appear to have done. It will most likely be awhile to hear from them outside of a possible generic email notifying you that your email has been received. Keep an eye on your junk mail if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

Show previous replies

Nancy OShea

Community Expert

Oh, there's always a reason. Adobe doesn't benefit from blocking Contributor accounts. If anything, it creates more tedious work for them, and that costs money.

Adobe likely detected suspicious account activity, which requires an account audit.
1) Unusual sales or refunds.
2) Use of protected Brand Names in keywords/descriptions.
3) Content spamming.
4) Complaints / 'Take Down Notices' from 3rd parties.
5) Other violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Due to privacy, Stock can't talk about an account in this public user-to-user forum.
How to Report (and Appeal) a Violation:

https://www.adobe.com/trust/transparency/content-policies/how-to-report.html

Good luck.

Nancy O'Shea— Product User & Community Expert

R

Robert 123

Known Participant

The problem is there is no communication from adobe.

Nancy OShea

Community Expert

Ghosting is a form of communication. It means "there's nothing more to say" and "this relationship is over."

Nancy O'Shea— Product User & Community Expert

daniellei4510

Correct answer

Community Expert

You are not addressing Adobe here but contributors like yourself, and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response, which you appear to have done. It will most likely be awhile to hear from them outside of a possible generic email notifying you that your email has been received. Keep an eye on your junk mail if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

J

joy8439

Participant

Dear Adobe Stock,

I hope you are well. Dear Adobe Stock, My Adobe Stock account has been deactivated in 13 days ago. I really don't know why.I have followed your guidelines. Please, please, refund my account. Forgive me if I am wrong.

My Adobe stock account Gmail: [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I send mail but no response please help me

daniellei4510

Community Expert

You are not addressing Adobe here but contributors like yourself and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response. It will most likely be awhile to hear from them outside of a possible generic email notifying you that your email has been received. Keep an eye on your junk mail if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

Also, you should not include personal information such as your email address out of privacy concerns.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

S

Silhouette Market

Participating Frequently

I have qualified for the free nomination file and 503 of my files have been selected. But for some reason my account has been deactivated. How can I select the files? Please give me a solution.

daniellei4510

Community Expert

You do the only thing you can do and use the "Contact us" link when you attempted to access your dashboard.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

S

Silhouette Market

Participating Frequently

I contacted but received no response and no solution.

H

homeworlds

Known Participant

For some reason Adobe Stock blocked the topic, I had to create a new one.

Solved: Re: Account deactivated due to suspicious activity... - Adobe Product Community - 15459359

The sales are handled by the Adobe Stock Contribution marketplace, not the author.
The author creates content and uploads it to the marketplace.
Why then does Adobe Stock Contribution make a large sale and block the author's account?
Who makes large purchases?
Why does Adobe Stock allow a large purchase?
Why does Adobe Stock block an account after a large purchase?
I don't control sales, I can't influence them. Sales are handled by Adobe Stock.

RALPH_L

Community Expert

There are plenty of way to manipulate your sales which will result in your account being blocked.

Common Ways and Reasons for "Artificially Inflating Sales"

1. Purchasing your own content: This is one of the most direct forms of sales manipulation. A contributor might use a different Adobe account or a new subscription to license their own assets, boosting their sales numbers and search ranking.

2.Using fraudulent or stolen payment methods: Licensing assets using stolen credit cards or other illegal payment methods to generate sales for a contributor's account. This is a severe form of fraud that is likely to result in immediate and permanent account closure.

3. Sudden and suspicious spikes in sales: Adobe's systems are designed to detect unusual sales patterns. If an account that typically has a low volume of sales suddenly gets a large number of downloads in a short period (e.g., hundreds of sales in a couple of days), it can trigger an investigation. This is especially true if the sales occur right before a payout request.

4.Using a "sales boosting service" or "click farm": Some contributors may use third-party services that promise to increase sales by having a network of people or bots license their content. Adobe considers this a violation of its terms.

5.Creating multiple accounts to submit the same or similar content: While not a direct form of sales inflation, creating multiple accounts to submit similar assets can be an attempt to circumvent upload limits or game the search algorithm, which can be seen as a form of content fraud.

6.Refund activity: A high number of refunds on licenses from a particular account can also be a red flag. This might indicate that the sales were not genuine or were part of a scheme to manipulate the system.

I would say that if, like you say, you had spikes from 8-10 sales/day to 80-100 sales/day that is what set off alarms and is warranted.
If you wish to appeal, there is a correct way.
How to Report (and Appeal) | Adobe Transparency Center

H

homeworlds

Known Participant

I didn't buy my works. Adobe Stock is engaged in sales.
Why doesn't Adobe Stock set up their system so that it doesn't allow so much to be bought at once if it violates their rules. Why does Adobe Stock make large sales if it violates their rules and they block the account for it and take the money from the large sale from the author?
Why doesn't Adobe Stock do it only after the buyer contacts the Adobe Stock administration and tells them that he wants to buy a lot of works and can do this only after Adobe Stock's permission.
Who makes large purchases?

All this makes you think:
1 Competitors who have accounts on Adobe Stock eliminate competitors in this way.
2. Just sabotage.
3 After a large sale, Adobe blocks the account and takes the money from the large sale. Adobe does this to a very large number of authors. It is possible that some Adobe Stock employees are colluding with someone to launder dirty money in this way.

How many author accounts were blocked after large sales?
What was the total amount of money that Adobe took after blocking an account due to a large sale?

Who makes such large purchases if after that Adobe deactivates the account and takes the money?

T

the.documentarist.mt

Participant

Hi,

My account was blocked for multiple contributor accounts more than 2 months ago. I wrote the support via email on May 14th, then another email sent on May 27th and then on June 29th. I've never gotten any answer.

I need to unlock my account, but the support via chat, redirected me again for another email.

Any recommendation?

daniellei4510

Community Expert

Do you have a ticket number? If so, and if you used the "Contact us" link on your dashboard, you have done all that you can do while Adobe completes their investigation. Depending on the number of investigations ahead of yours, this can take quite some time.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

RALPH_L

Community Expert

On the pop up he gets when he tries to log in. He has no access to the dashboard without a successful login.

D

Danicazt

Participant

Message:

Hello Adobe Team,

I’m writing to kindly ask for an update regarding my contributor account, which has been blocked due to a violation related to Generative AI content.

I submitted a support request and received case number 00399506, but I haven’t received any response yet. It’s been several days, and I’m really hoping for a second chance to correct any mistakes.

This is my first violation, and I truly want to continue contributing responsibly and in compliance with all Adobe Stock guidelines.

I’ve taken time to review the contributor terms and AI content requirements and I’m ready to follow them strictly moving forward.

Please let me know if there’s any additional information I can provide.
Thank you very much for your time and understanding.

Sincerely,
Danica

RALPH_L

Community Expert

You are not addressing Adobe employees here in this forum. We are contributors like yourself. You have alreaady contacted Adobe and have recieved a case number. Now you have to wait.

D

Danicazt

Participant

No, they do not rasponu answer me yet.

S

Shivkumar31383554lmg5

Participant

I am currently traveling when I suddenly recieved mail saying my account has been deactivated. I was also due to recieve my payout done earlier. Will I recieve that payout or that too won`t happen? Also what could be the reason for account deactivation? I have all of my RAW clips proving that I shot everthing which I upload to my account. Has any of you ever faced this? Is there specific someone I have to contact to see that I get my reason for deactivation at the earliest? Adobe stock contributed to 90% of my income and I was definitely looking for that payout. Apologies for the rant but I got family to feed and this seems just unjust.

daniellei4510

Community Expert

That's, unfortunate.. You should see a Contact us link when you attempt to access your dashboard. Use it and ask for further details. Suspicious activity can mean a number of things, such as someone using a stolen credit card to purchase your assets. It's not necessarily something you did yourself. Your account is being investigated further, and you can not withdraw funds until and unless your account is reactivated.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

R

Robert 123

Known Participant

Happened to me 3 months ago. Adobe did not respond more than two month. Iam not allowed to contact them. I got a mail we gonna remove duplicated. And then my account was deactivated.

R

Robert 123

Known Participant

Still nothing has happened

Abambo

Community Expert

Contact Contributor support again. After half a year, you are not spamming the system.

ABAMBO | Hard- and Software Engineer | Photographer

T

tekinozturk

Participating Frequently

Hello. About two months ago, my account was blocked due to AI-related rules. However, Adobe continues to update my portfolio. I receive emails saying that some of my images have been removed.

A few days ago, I also received the following email:

"Dear Tekin,
Congratulations!
Based on your success in 2024, we are happy to give you a free 12-month Creative Cloud bonus code that you can use for a one-year All-Apps Plan or a single Creative Cloud app of your choice.

Depending on your number of downloads in 2024, you will receive a 12-month All-Apps plan or a 12-month subscription to a single app (Adobe Creative Cloud Photography 20GB, InDesign, Illustrator, Premiere Pro, or After Effects). For information about the program, including eligibility criteria, please see our Copyright Details page.
To redeem your code and see which one you qualify for, log in to your contributor account, look for the blue banner, and follow the prompts to select your free Creative Cloud Code."

Of course, I can't use this gift right now because I can't access my account.

During this two month period, I have notified Adobe 3 times through the "Contact Us" link on my page.

I have also filled out a dispute form.
I know that's all that needs to be done here.

Question: Since I am getting updates on my portfolio and can receive a reward email, can I have any hope that my account will be unblocked? Since I am getting these emails, it occurred to me that my account could be unlocked once the update is complete...

Thank you for your answers.

Jill_C

Community Expert

The email regarding the Contributor Bonus was resent automatically to all Contributors who qualified because some of them had not redeemed their bonus code yet. It doesn't necessarily mean that your account is still active. However, if you have recently received notice that some duplicate assets have been removed from your portfolio, that probably indicates that your account is still viable. If your account had been permanently suspended, all if the assets would have been deleted from Adobe's database.

Jill C., Forum Volunteer

T

tekinozturk

Participating Frequently

Thank you for your quick response. 🙂

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Common Ways and Reasons for "Artificially Inflating Sales"

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