Questions

Previously when you clicked on a video in a Firefly Board, at the top there would be an option to upscale, at least that’s what the behavior was a couple of days ago. That option is no longer there, can anyone please advise where I might find it now?  

Hello,I have a Creative Cloud Pro subscription with limited credits for the Firefly app, and each time it returns errors at least 2-3 times, but however my credits are getting consumed, which I do not believe it is normal. This evening for example I received errors 3 times in a short period of time. Please do something to solve the issues Firefly has and return credits to users when the system returns an error.Thank you!Elena

Dear Adobe Support Team,I am writing to report a billing issue I encountered while using the image generation feature.I submitted the following prompt:“6. Diplomatic Quarter / Embassy Row — Tree-lined district of grand embassy compounds, varied international architectural styles, flags along wide boulevards, guarded entrances, manicured gardens, low-rise but prestigious buildings, peaceful residential atmosphere, aerial perspective, near proximity to government district but quieter, realistic lighting and urban scale.”The prompt was processed twice, costing 40 credits each time (80 credits total). However, only one image was successfully generated. This means I was charged for a failed generation attempt as well.If this continues, I will effectively lose credits without receiving the corresponding output. Being charged for unsuccessful generations feels unfair and makes it difficult to justify continuing my monthly subscription.Please review this incident, refund the credits for the fa

ทำการ์ตูนเองตัวละครก็คิดเองภาพก็เจนเองทำต่อเนื่องมาหลายพันรูปพอใช้รูปตัวเองเป็นอ้างอิงเพื่อให้หน้าตาต่อเนื่องระบบบอก “ติดลิขสิทธิ์”ลิขสิทธิ์ของใครก่อน?หน้าฉันตัวละครฉันเรื่องฉันหรือว่าตอนนี้ความคิดสร้างสรรค์ต้องผ่านด่านตรวจศีลธรรมของบอทก่อนถึงจะมีสิทธิ์มีอยู่?เข้าใจนะว่าต้องกันการก็อปแต่การบล็อกแบบไม่อธิบาย ไม่บอกจุดผิด ไม่บอกแนวทางแก้มันไม่ใช่การปกป้องมันคือการโยนภาระให้คนทำงานไปนั่งเดาเอาเองวันนี้ผ่านพรุ่งนี้ไม่ผ่านมาตรฐานอยู่ตรงไหน?ทำซีรีส์ต้องการความเสถียรแต่ระบบดันเสถียรแค่ตอนบล็อก 😑คนสร้างงานไม่ได้อยากเลี่ยงกฎแค่ต้องการความชัดเจนถ้าจะเข้มงวดก็เข้มไปแต่อย่าทำเหมือนคนทำงานคือผู้ต้องสงสัยตลอดเวลาเหนื่อยกับการต้องพิสูจน์สิทธิ์ใน “หน้าตัวเอง”เหมือนกำลังขออนุญาตใช้ชีวิตผ่านระบบอัตโนมัติ 🤦‍♀️🔥 

Hi!I’m doing some due diligence on a project, that includes Firefly generations (vectors). While I generated most of the outputs using the Generative option with Illustrator, some were done as “text to vector” prompts on the web version of Firefly.I want to ensure all outputs have been made using the commercially safe Firefly models - and not any 3rd party ones.I’ve tracked most down (the ones created within Illustrator) - though I see the web version of Firefly does not seem to keep text-to-vector within the Generation History.So a 2 part question:How can I see a record of text-to-vector generations within the web version? Is it possible to show the model used for an image that was brought into Illustrator from a web-based Firefly output - by using the spark icon that recognises it as being generative? (per attached).Many thanks in advance!

Intenté editar una imagen usando Relleno generativo .Apareció un error durante la generación y se descontaron 40 créditos, aunque la imagen no se creó.Solicito revisión y reintegro de los créditos consumidos

 Firefly is taking my credits, but failing to generate the image. This has happened multiple times - just now three times in a row.

ho un problema con la modifica delle immagini, continua a dare errore: " Si è verificato un problema Riprova più tardi. " e non posso utilizzare l'AI di adobe firefly image 5 per modificare l'immagineEditCheck for similar requests se utilizzo le altre AI invece funziona

I followed the easy instructions and uploaded 4 images as reference, gave a prompt - which did describe one of the photos I submitted pretty well, and that’s the result I got back, with no changes at all based on the other 3 images provided. 

Es una vergüenza el retraso en la generación de las imagenes, la mala calidad que tienen respecto ala version de prueba que usé y que algunas se generen en png y otras en jpg. Que coño pasa?

Preset window in boards is cut off, does not scroll. this prevents the user from accessing the full preset library, and only shows the first six presets. This behavior shows up in Chrome and Safari on Mac OSX 26.3. Behavior persists after signing in and out of account and on new boards.  

I usually get my money credits for Firefly renewed but this month it did not happen. Can anyone from Adobe assist me on whats happening? 

Moin,ich versuche Mal wieder ein Video aus einem Bild zu geneieren. Leider passiert wie oben beschrieben nichts, abgesehen davon, dass meine Credits abgebucht werden. Nach ca. einer halben Stund bricht Firefly ab und ich bin wieder am Ausgangspunkt. Ohne Video, aber 150 Credits ärmer.Pika 2.2, 720p, Quadratisch, 5 Sekunden. Mac OS 26.2, Safari, Mac Mini M4

Firefly image 4 can not create composition (a few products together) with a shadows on the right sideon every image I can get only shadows on the left  

When trying to generated my video using Pika in Firefly, it started to do the generation but it was taking over 5 minutes plus and kept stopping without generating my final video. There are no video created yet I was docked the generative credits without a final product.

Firefly is not listening to my prompts and creating the same image over and over...even when I state (over and over) what I want and what I don’t want, it keeps generating the exact same image and I'm wasting tokens. This is SUPER frustrating 

Ich frage mich, wie die uns zur Verfügung stehenden Credits bzw. Token berechnet werden. In meinem Fall zum Beispiel war es gerade so, dass ich fünf gelungene Videogenerierungen hatte, die eigentlich so etwas wie 700 Credits verbraucht hätten. Zwischendurch gab es einige Fehlversuche, bei denen es jeweils eine Fehlermeldung gab, dass es derzeit nicht möglich sei, den Clip zu generieren, und der jeweilige Versuch dann abgebrochen wurde.  Abgezogen für meine fünf Clips in diesem Monat wurden mir letztlich 1300 Credits zu viel, was ich so eigentlich nicht okay finde. Wäre es möglich, diese Credits wieder zurückgebucht zu bekommen? 

I have subscribed to adobe as there offer of a few months subscription with unlimited generations seemed really good. However, it has now stopped me from using it after half way through its promotion phase. Ive heard of buying something for half price but not paying the full price for half the item. Seems quite poor and cannot seem to find any help other than posting on a forum…  Is there anyone i can email?

Firefly only generates videos 5 sends long I can;t see how to make 20 second videos

sur adobe fire fly j’ai demandé au prompt de me généré des gouttes d’eau reprenant celle dejà présente sur le sujet. et à plusieurs reprise, il se contente de créé des aplat de couleur ou de texture, ce n’est pas la première fois et pour différente demandes.

I made a series of images as a step by step workflow on Firefly boards. The next time I refreshed the board all the workflow images were not there but still in the generation history. 

Wenn man in Firefly ein Referenzbild hochlädt, sieht das generierte Bild exakt wie das Referenzbild aus, auch wenn der Prompt deutlich verändert wurde (Bett statt Krankenwagen zum Beispiel)

Hi Community,With regards to using Firefly within Illustrator - my understanding is that all generative outputs (using only Firefly models, not 3rd parties eg Nano Banana), can be used commercially for client projects (ie on packaging, clothing/merch, communication {print, billboard, video}, etc). No outputs contain any Beta labels - only Firefly 3 & 4 have been used.Would this understanding be correct?Many thanks in advance!

no puedo abrir la barra de herramientas. 

Hi there.In Illustrator, for a recent project I’ve been working on, I have generated a number of vector characters using the built-in Generative feature - all in the same document. I’m 99% confident I have only used the Firefly engines (to be commercially safe) - however is there a way to check this?It seems the more recent generations show which engine was used, as well as the original prompt (in the Generative Object Properties panel), though older objects don't show anything in the same Properties panel (just the blue & white spark icon above the image). I just want to be sure of the commercially-safe nature of the outputs, and want to check I didn’t accidentally use one of the partner models (though I doubt I did).Many thanks in advance.