Questions

I am asking Firefly to perform simple tasks. It tries and then crashes but still takes my credits. Please can you reimburse my credits?

bonjour impossible de charger des photos (image de référence) depuis hier apres midi et de générer des images    merci de faire le nécéssaire 

i cannot end my subscription what should i do. 

Je me suis abonné il y a 3 jours et j’avais droit à 7 jours d’essai gratuit. Non seulement je n’ai pas eu d’essai gratuit, mais en plus, l’entièreté de mes 4000 points de crédit sont déjà épuisés au bout de ces 3 jours. De plus, 60 crédits m’ont été débités à de nombreuses reprises alors que les améliorations avaient échoué. N’est-ce pas abuser?

hi im a designer and sometimes i want to add animation charachters from the movies to my design but the generative fill cant do those types of things for example adding anna and elsa from frozen to my picture

In general, images just won’t generate. The generate button just continues to circle without any results. After an unreasonable amount of time (a long time) I get an error message. However, If I look at the history, I can see the generation. I’m also not able to start a new generation thread - every generation gets made on the same threat resulting in an error. 

i have given a prompt in your website after sign up. And after clicking on generate option it is loading that the video is generating but it is taking such a long time like 4-6 min .

i alredy have 4000 credit points but showing to buy more credit points in pop up window(plan window) so what should i do

Kindly locate the files and send them on my page for downloading. Or otherwise i should be credited with my 760 credits back .

Kling 3.0 not featured in the video gen models list - help!  

It has been like this for more than a few minutes, I’ve tried reloading the page or going to another page then come back, but it doesn’t help

What a waste of credits. It totslly ignored my very detailed instructions and the reference photo I uploaded. This AI Video generator needs lots of work! So Fustrated!!!

ya la describí, no puedo generar nuevas imagenes pero si consumen mis creditos, favor de devolver 60 creditos

can you allow me to use this website for like 6 more hours 

I was away for couple hours, and now adobe firefly no longer works (not a single model). Tried multiple browsers, devices, cleared cache, restarted computer/network, nothing helped. It doesn’t work inside photoshop as well.

I’’ve never been able to get a satisfactory result from Firefly, yet each time I try, credits are deducted from my account.  You’re AI system is not ready for prime time, and I’m very disappointed in the results it produces with video and still images.  Other AI offerings do a much better job, and you need a preview of the results that customers can accept before they’re charged credits.  It might take you money to run these calculations with AI, but the credits cost my small business money too for results I can’t even use.  Look at this example of a video that was generated.  The woman in the white shirt directly behind the man in the foreground looks like a wide blob, and not even close to realistic.  Audience members are also randomly placed and on top of one another.  This is terrible.   

Не можу генерувати відео. Ще вчора ця функція була доступна. Сьогодні не маю доступу до генерації відео. З'являється надпис: Can't access. Sorry, Adobe Firefly isn't available in your region.

I click on them and Adobe says “We couldn’t open your document” every single time……….

I am generating imagery to show different pattern baby carrier, and to do this I generate differnt women in different poses .I am now trying to generate a whole new set of images for a new carrier print, and the program keeps reverting to the previous print design no matter what I ask for . Second issue is that I cannot seem to download from generate , nothing happens, apart from the face I have a pop up box that constantly says downloading…. but then nothing happens 

Generate video uses my credits and money.  It ignores my prompt and does the opposite of what I ask.  It adds effects I never wanted and then refuses to remove them……I no longer have any credits to use.

Is there any Adobe staff member here? I want to ask

Video models are producing very slowly. Also, seedance and grok video models should be added.

i just bought 2,000 credits 2 days ago, and they are suddenly all gone. (profanity removed by mod)

Thousands of credits have been taken from my balance but when I review my generation history for this month there’s no way I could have used that much. Most of my generation has been for audio (79 music clips < 1min, 26 speech clips <1 min, 4 SFX clips) and 3 videos (100 credits each). However Firefly claims I've used 5,540 credit on that. Which can't be right.I did try out using the colour change tool in Adobe Stock but was under the impression that that didn't count towards my credit usage and it never actually worked anyway (would hang indefinitely).