Questions

Several times I have prompted firefly to make a change to my image, using every generative AI model, and it makes no change to my image. Could you investigate and restore my credits? If you look through my history, I have attempted to make changes to an image, and it completes and presents me with the original image with no changes.

When I click generate it shows something is wrong and i cant upload reference pictures as well 

I uploaded a .png, and it does not fill the canvas. The canvas shows in the aspect of the image, but the image itself is scaled ±50% horizontally.the image in PhotoshopThe image uploaded in Firefly.adobe.com

hey i wanted to convert image to video using kling i got to know that it doesn’t need credits (0 credits) but its asking for 200 credits and its free for everyone else to use kling no credits? whyyyy?😭😭

I’m trying to buy credits but it only shows a prompt saying to call you.

Hi everyone!   Capture the enchanting moment when the sun gently embraces the world at dawn or dusk! Whether it’s landscapes, portraits, or abstract scenes, make the light the star of your creation. Show us how you interpret the golden hour—realistic, surreal, urban, nature, portraits, or fantasy scenes—anything goes, as long as it’s golden!   The prompt I used: create surreal women wearing a fresh flower hat and floral dress, golden hour light, fashion photography      clicked Download to download the image to my computer.   What to Submit:  Your Images: Images of "Golden Hour" Your Prompt: Share the text prompt you used for your creation. Submission Deadline:  Please submit your creations by Jun 01, 2025, 12:00 AM PT (GMT+7).    How to Participate  1/ Create Your Image:  Launch Adobe Firefly and select the Text to Image feature.  Create a prompt and gener

I'm trying to generate a video using SEEDANCE2 and KLING3 in Firefly, but it says "You do not have access to this feature." How can I do this?

I cannot generate a prompt, I always get this problem. 

A explicação ja consta na descrição.

pomimo rocznej subskrybcji i darmowych modeli do generowania video mam wyszarzony przycisk generuj

I am giving a prompt to generate an image but once the image is generated I cannot see my prompt? 

Me está pasando igual, me pasa con el modelo KLING 3.0 OMNI, KLING 3.0 no me deja generarlo, ni cambiando el prompt nada

This issue started since the beginning of this new account subscription. Not being able to use the “use settings” and “generate more” options on Gemini 3.1 (Nano Banana Pro 2) model image results has been very difficult. I chatted with Adobe CS twice and shared my screen twice, but nothing came of it. I’ve also tried Incognito, a secondary browser (Safari), and clearing cache/cookies.Is anyone else experiencing this greyed out issue? Specifically for the Nano Banana / Gemini models? Please view the screenshot attached for reference to the issue. 

For five days straight I’ve not been able to ube the Tune/Beta options

I have adobe firefly I am trying to merge my video and the voice from eleven lab it is the voice I have been using for my mascot  

Topaz upscale video in FIrefly Broad is broken. I tried it twice, but didn't create a video. The black frame showed up with the pulsating dot, but then both preview and dot went away. It took my credits, but gave me no video.

I’m having an issue with Firefly Boards that just started today. When I click Vary on an image, it automatically defaults to the Flux model, which costs 45 credits per variation. Yesterday, the same workflow was using the Firefly model as expected. The problem is that I can’t find any way to switch the model back to Firefly. There doesn’t seem to be a model selector, so I’m stuck with Gemini. I’ve tried refreshing the page, clearing cookies/cache, and starting a new board, but the behavior is the same. Is anyone else seeing this? Is this a bug, a recent change, or is there a way to change the model back to Firefly for image variations?  

So with a list of words to be used in a word-cloud, Firefly Veo 3.1 and Kling 3.0 failed miserably.  They can’t even spell correctly and I provided the list of words to use.  It came up with other words when I had an exact list of words.  This is a joke.  Any first-gen AI could have done better.   So many wasted credits, again and again, and again.

I created a new account and purchased a 7-day trial plan. However, I haven't been able to generate a single image since I bought it; it keeps giving me an "an error occurred" message. The problem persists regardless of which AI model I use—please help me.

No puedo adquirir el plan de 7 dias gratuito alguien sabe por qué? que requisitos hay que cumplir? por favor necesito ayuda, quiero probar que tal va la plataforma para llegar a pagar el plan mensual o no.Muchas gracias.

i was charged 720 credits three times for the exact same video. how do i get my credits back? 

Hi here i hope all is well, im having issues with the text to vector feature, every time i want to create something it says "something went wrong" and its harming my workflow, please fix this bug because it will really help in the future, thank you

In the Adobe Firefly description Russian is listed as one of the supported languages.However, video(+audio) translations to or from Russian are not supported. If I upload a video with a Russian audio - it results in an error, and vice versa - there is no Russian option to chose if I uploaded a video in a different language. I was not able to find any information about this topic anywhere.What is supported in Russian in Firefly? Is there a possibility to get it as an additional feature? 

It just still charging after many many minutes

Whenever I use seedance 2.0 model for video generation I'm getting error You don't have access to this feature You can contact your admin to request access.