Participant

Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|1 year ago
February 12, 2025
226 replies
179467 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

I

iman_2706

Participant

Je n'arrive pas à génerer des vidéos, pouvez vous m'accorder l'accès

O

Oh.N8

Hey @iman_2706

If you haven't already, you would need to purchase an Adobe Firefly plan

Cheers

O. Nate

A

ankit_verma5316

Participant

I have an active subscription with 999 credits remaining, still it is not translating the video

droopydog500

Community Manager

Hello @ankit_verma5316,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

B

both_birds

Participant

I have loads of credits. But when I try to create Firefly prompts me to buy a plan. I have a Creative Suite subsciption already.

droopydog500

Community Manager

Hello @both_birds,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

B

both_birds

Participant

Hello,
Thank you for reaching out. Unfortunately, I can't find the information you
refer to in the discord. I navigate to the thread "credits not recognised".
But there are no answers for me. There is only this response: "The license
allocations are currently being added to your account and should be
completed within 1-2 hours."
Are you able to help me to get this done? See below screenshots of popups
when I try to generate a video.
[image: Screenshot 2025-04-09 at 22.36.26.png]

[image: Screenshot 2025-04-09 at 22.36.00.png]

Many thanks,

Marius

A

Alejandro_Escobar2873

Participant

me podrian ayudar, tengo suscripcion actualmente

tengo creditos

y no me permite avanzar

droopydog500

Community Manager

Hello @Alejandro_Escobar2873,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

F

Fernando_Vel�zquez0472

Participant

se supone que con mi plan tengo acceso a no se cuantos creditos y no me lo reconoce firefly

droopydog500

Community Manager

Hello @Fernando_Vel�zquez0472,

Thank you for your message.

Are you trying to generate video? If so, have you purchased the Firefly Standard or Firefly Pro plans?

What type of plan are you on, enterprise or personal?

If you are on an enterprise plan, your enterprise plan has to have Firefly Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

Note that all accounts received two complimentary Firefly video generations. After those were consumed, you have to be on a plan that includes Firefly premium features.

You can see how many credits you have by clicking on your avatar in the upper right corner:

My best,
droopy

Adobe Community Expert (not an Adobe employee)

J

Jennifer33990979l964

Participant

i have 500 credits to use and cant use them for firefly for whatever reason

droopydog500

Community Manager

Hello @Jennifer33990979l964,

Thank you for your message.

Are you trying to generate video? If so, have you purchased the Firefly Standard or Firefly Pro plans?

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and then please click on your avatar in the upper right corner and take a screen shot of that box, blacking out your personal details. Please also tell us your operating system and browser along with the version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

M

Maxime380765514ijm

Participant

Je ne peux pas utiliser firefly video !

N

Nite-Stian

Community Expert

To use premium features such as text/image to video you'll need a Firefly subscription (not included in CC-plan). You can see the options available to you by clicking the crown-icon on the Firefly page.

S

Sara_M2503

Participant

I can't generate videos, it doesn't work. Please help me if you know how to fix that.

droopydog500

Community Manager

Hello @Sara_M2503,

Thank you for your message.

What type of plan are you on?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

J

Joe36304792zs94

Participant

Hello,

I received an email that told me I had access to the Adobe Firefly text-to-video functionality, but when I try it, I get a message saying that I don't have access to this feature.

J

Joe36304792zs94

Participant

Here's the screenshot:

M

matias_3389

Participant

Hola no estoy pudiendo abrir la edición de video.

droopydog500

Community Manager

Hello @matias_3389,

Thank you for your message.

Are you trying to generate video? What type of plan do you have?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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