При редактировании уже сущестующего видео при любом запросе пишет произошла ошибка

HHello Hajar,

Thank you for your response.

The issue is not related to a still image. It occurs when I try to edit an already generated video using Runway inside Adobe Firefly.

The original video was created directly in Firefly using Kling 3.0. After the video was generated, I selected the option to edit it with Runway. However, every prompt I submit results in an error, regardless of the wording or type of edit requested.

I am currently unable to attach the original video file or a ZIP archive because the support interface does not provide an option to upload it.

Could you please provide an alternative way to send the original video, such as a secure upload link or another supported method? I can also provide screenshots or a screen recording showing the error and the exact steps that lead to it.

To summarize:

• The original video was generated inside Adobe Firefly.
• The generation model used was Kling 3.0.
• The error appears when I try to edit that video using Runway.
• The error occurs with every prompt.
• I cannot attach the original file through the current support interface.

Please let me know how I can send the original video for investigation.

Hello Hajar,

Thank you for your response.

The issue is not related to a still image. It occurs when I try to edit an already generated video using Runway inside Adobe Firefly.

The original video was created directly in Firefly using Kling 3.0. After the video was generated, I selected the option to edit it with Runway. However, every prompt I submit results in an error, regardless of the wording or type of edit requested.

I am currently unable to attach the original video file or a ZIP archive because the support interface does not provide an option to upload it.

Could you please provide an alternative way to send the original video, such as a secure upload link or another supported method? I can also provide screenshots or a screen recording showing the error and the exact steps that lead to it.

To summarize:

• The original video was generated inside Adobe Firefly.
• The generation model used was Kling 3.0.
• The error appears when I try to edit that video using Runway.
• The error occurs with every prompt.
• I cannot attach the original file through the current support interface.

Please let me know how I can send the original video for investigation.

Hi Zloykonsultant,
Thank you for bringing this to our attention.

Could you please share the original image file in a .zip archive? This will help preserve the original quality and metadata of the file for investigation.

Also, could you please clarify: was this file originally generated within Firefly, or did you upload it from your device?

Thanks in advance.

Hajar
[Moved to questions]