Questions

Captivate Prime seems to be fairly complex and I'm not clear on the hierarchy of badges and certifications; and courses, instances, modules, plans and programs; what feeds into what? It would be helpful to see a few different examples of set-up from start to finish.

Hello,I have created a few modules that were originally built in Softchalk. When I preview them outside of Prime, there is not Finish button on the last page of the lesson. When I put it into a course in Prime, then there is...nothing seems to happen when the Finish button is clicked. They either click the Next button in the player or the X to close the player to continue. This is below the content in the module:(I also have the option to enter a name for a certificate to print when the module is completed.)I searched but did not find this question, but if I missed it I would appreciate if someone could let me know. THANK YOU!

I just started trying to use Captivate Prime. I created a test project to test it on my iPad.When I review the module as an Admin, it fit the screen properly. When I view it as a learner, it doesn't resize properly.I'm confused!See how it cuts off the right side? It happened in the iPad Captivate Prime app, Safari and Chrome!This was just a new blank project 1024x576. Everything was left default all the way through publishing.I published an example project from Lynda.com and it worked fine both as Admin and Learner. I've been through all the settings but can't find anything different between them.Any suggestions?Thanks for any help!K

We need to certify inspectors within companies that provide us with parts. So I've added some external users and set the Expiry date for 45 days in the future. That means they have 45 days to complete their certification before those seats revert to my internal pool of LMS seats. (At leas that is how I understand the system.)What happens in 24 months when their certification expires? Will the approaching expiration appear on any reports? Will an email be generated to the external user or to me as the administrator?I'd like to be certain that in 23 months the notifications I set up will start to warn us that those external users are about to require re-certification will be generated.Anyone have some information about this to share?

Hello Everyone!I am a few weeks away from launching ACP as my company's corporate LMS.I am in the midst of a 6 week communication & marketing plan, informing our learners about the platform and what they can expect.I would love to hear what you have done in your organizations with your learners, pre and post launch of ACP as your LMS.Most of my marketing and communication efforts thus far have been bi-weekly calls with key managers, who in turn pass the info on to their teams, emails to the target group directly and articles in our company newsletter. Near the end of this internal marketing & communication cycle I will have a scavenger hunt, where, in order to win, the answers are in the various communications that I have sent (emails & company newsletter specifically).What about you?Thanks for your input & feedback!All the best,Thomas H.Master Electronics

We have an on-going need to train outsiders on our product.  The training period for each user might be 1 to 3 months.  Can I create a learner under a license for a set period, then replace that learner with another under the same license?  What happens to my history under such conditions?

As I am testing Prime as LMS for several clients I noted that it does not play on following mobile devices:Samsung smart phone S5 and Samsung Galaxy Tab 3.I checked the "Lynda" learning platform. It is explained, that for mobile views an app needs to be loaded. Unfortunately, I can't find this app in the google play store.Any advice would be appreciated.Thank you.

Hi everyone,I have created a project in captivate from a powerpoint presentation (I am a Mac user and I have a french license of captivate).I have tried to publish the projet on captivate prime but the animations of powerpoint are not take in consideration in captivate prime, I can see just what I see on the captivate slides.I think that when I publish I loose the link with the powerpoint presentationthanks a lot for your helpCarlo

I have loaded a video to Prime and viewed it as learner. Before the video starts I am asked to allow Flash. As I allow, the video shows perfectly (good job with the streaming server ). Why does the video need Flash ?I loaded the video as MP4 and thought Prime only allows HTML and many users do not allow, or update Flash anymore. So, Flash should not be needed, or --?Thank you

Currently the learner view of the prime surface is fairly static and I have no idea how to modify it. I would like to make adjustments to the following:1. Prime playbar should have a "Back" button (Makes no sense to add an extra button within the scenes).2. I would like to cancel the "Did you know" area. This text is irrelevant for our users/learners and provides special info for admin, authors etc.3. If the "Did you know" area must remain, I can live with it, provided I can create text myself and delete standard text.4. The "Help" button gets the learner to a help list addressing all issues for learner AND admin, author etc - Not so good. Would only like to address the help for the learner.5. The little labels on "Course Effectiveness" are not needed, nor wanted. Statistics are only viewed by admin and management. I would like to take this feature out.6. E-mail notifications are currently a nuisance. I checked all notifications as "No send", except the first enrolment. However there a

I have created modules. I then created a course. I published the course. Once published we wanted to add more to the course ... however I cannot update the course with new modules i.e. I can edit the text etc BUT I cannot add more modules to the course... What am I doing wrong?

I was hoping that with the July 31, 2016 release we might have better reporting features. Since I don't see what I was hoping for, let me ask... Is there still no way to generate reports for simple house keeping purposes?For example, I need to produce lists of people in our custom user groups. There appears to be no way to produce that type of report. Is that still true?

Ive grouped a number of Published courses into a Learning Program.  Each course has a resource file uploaded. When I publish the Learning Program the Resousce files are not viewable/available. Can you please advise how I can download or view the rescoursce files from a Learning Program.ThanksSean

When I left on vacation more than a week ago, I was hoping to return to an updated version of Prime. As it turns out, we do have a new release of Prime.  But I only know that because I see some differences in the interface and I see some discussions about problems on this forum. I was looking for a version number or release date and couldn't find one, which led me to this discussion post.Does the Prime interface offer any where we can see the current release level of the software? If so, I haven't found it yet.The help system refers to Prime 1.0 so it certainly seems that version numbers are being used in the development.If the public interface doesn't provide a means to determine the current revision level and/or release date, it should... don't you think?

i downloaded the Captivate Prime app onto my iPad. For three days I have been trying to access my account but I recieve an error that the server is not found. I tried to talk to the support team but it is closed. I came to the forum... But... I cannot find an answer to my question.any help will.Tanx

I'm trying to upload some video content to some modules (7 videos x 7 modules) the Module text content remains but the uploads keep failing. This appeared to be fine Prior to the upgrade last Friday. The files are MP4 file format. Please adviseRegardsSean

I am trying to upload a new course, but captivate keeps telling me that "this field is required" even though it is filled out. It worked up until about a week ago, I am using the same workflow as before, and previously it did work. I get the same answer trying to upload ANY module into any new course.Can someone from Adobe Captivate support please call me to fix this ASAP as I have a client demo and I need this to work by tomorrow.

Hi,I tried to register for Captivate Prime Trial, but keep getting the attached message and not able to login to the program.I very much appreciate if someone can help me please where I am making error?Many thanks,SenaitThe error message below:{"success":true,                               "data":{"faas_unique_submission_id":"{0FA1A4B4-FE9A-5A81-4B58-115CEACC7B48}","faas_form_68_hash":"e56643b5e40cf1fe72ab6d50656ccb4d","faas_form_68_status":"completed","s_iid":"70114000002JZ1WAAW","destination":"\/loginpost?accountId=dummy&userId=dummy&workflowId=1&subdomain=6811f98612bf411da723eb39234e4d61&code=eyJ4NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6IlJTMjU2In0.eyJmZyI6IlFVRUhDRDYzQU1BQUFBQUFBQUFBQUFFTEFBPT09PT09IiwiYXMiOiJpbXMtbmExIiwidXNlcl9pZCI6IkY1QzU5MzYyNTc5QjNENTA3RjAwMDEwMUBBZG9iZUlEIiwic2NvcGUiOiJBZG9iZUlELG9wZW5pZCIsImNyZWF0ZWRf

I have published 9 courses in Prime. I have named them chapters 1-9. When I try to compile these as a training Program I see all of the chapters except Ch 2 even though it appears in the standard catalog.

How can prior learner course grades and completions be imported into Adobe Captivate Prime when migrating from another LMS?

Hi everyoneI try to add tag to module during module creation process. When I write the tag, the following error message appears, "no matching records found". That means it accept only tags that are in the system.The question is how to create a new tag in the system?Can any one help solve the problem?Thanks sheikh

If one author creates a module and shares it, can another author edit it? I think the question if you can share with just specific people as authors was asked here before and the answer was no. Is the same true here? I would bet so since you would not want just anyone to be able to edit your module. In that case, it would be really nice to be able to give edit rights to certain people.Thanks!

Is there any news on the next release? We've been waiting patiently for a transcript feature to be added. It is mid July 2016 and my senior management team is starting to ask me about my decision to go with Adobe Captivate Prime again.I've been promising improvement any day now...

In order to test functionality and gain user feedback in my company, I created learning content using a trial version of Captivate 9 with a trial version of Captivate Prime. I now have paid subscription to both. But, when I go into my learning modules in Captivate Prime created using Captivate 9 I get an error saying "project expired".Is there a way to upgrade these modules WITHOUT, rebuilding them in the licensed version of Captivate 9 and republishing?

I recently uploaded a new CSV and now some of my learners no longer have access to their Manager roles. Are the roles determined by what is in the CSV itself or is there a way to assign those roles after the upload? Also, is anyone else seeing that chat support has been closed for about the last week? I was able to chat and get help just fine a couple weeks ago, but haven't been able to since 7/29/2016.