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akanksha_arya
Participant
June 4, 2025
Answered

Adobe files are missing from my account

  • June 4, 2025
  • 1 reply
  • 171 views

I found my docs are missing from my account . sone days back there are present but now they are missing , why this happen and I login from same account . where my docs are gone ?

    Correct answer Amal.

    Hi there 

     

    Hope you are doing well and sorry to hear that your documents went missing. 

     

    Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

    To prevent this, regularly back up your files and ensure you’re using the correct account for storage

    • Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
      Note: make sure you are using the correct account under the same email when sign-in
    • Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.

     

    For more information, please check the help pages listed below:

    -  https://adobe.ly/4dHthKc 

    - https://adobe.ly/3Zfj9CJ 

     

     

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    June 4, 2025

    Hi there 

     

    Hope you are doing well and sorry to hear that your documents went missing. 

     

    Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

    To prevent this, regularly back up your files and ensure you’re using the correct account for storage

    • Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
      Note: make sure you are using the correct account under the same email when sign-in
    • Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.

     

    For more information, please check the help pages listed below:

    -  https://adobe.ly/4dHthKc 

    - https://adobe.ly/3Zfj9CJ 

     

     

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