Skip to main content
E
Egnis34114190a11j
Participant
December 7, 2023
Answered

Adobe update removed my account

  • December 7, 2023
  • 2 replies
  • 144 views

Hello,

I have a problem with my account log in. After the recent update on Adobe Scan in my phone, I have lost the log in inside the app and it required me to log in again. The problem is I do not remember which email I used so I tried to check them all, and I noticed I have no sign whatsoever of having an account with adobe through my Icloud, gmail, facebook, or normal sign in. I am trying to find my log in information, at least my email so I can retrieve my scanned documents because they are important to me. The only information I have is a pdf shared online from my icloud email to my own gmail account. Is there a way to find out which email I used to create this pdf online which I shared with myself, and thus finding the credentials to my lost adobe account. 

PS: I was pretty sure I logged in with a certain email, and also everything is uploaded on adobe cloud. After entering that email again through gmail section in adobe sign in I saw that I had no information saved and it was completely empty. Is it possible I could have used this email through sign in directly and not gmail sign in inside adobe scan, and thus deleting all my information?

Thanks in advance!

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Egnis34114190a11j,

     

    Hope you are doing well. Thank you for writing in!

     

    If you might have logged in to Acrobat Cloud on the same device or through your PC, you can try going to the link https://acrobat.adobe.com/link/home/ and the last used email to log in should be there for you to use (if entered manually).

     

    Another method could be to comment or add a review on the document you shared to your email address (this works only if you have shared a link to the file and not the file itself). Doing so will trigger an email from Adobe to your registered email address; thus, you can figure out the one you used.

     

    Another possibility could be that you are sending me the email addresses you suspect might have the data over a private message, and I can check and get back to you.

    [To send a private message, click on my profile name-> click the blue button saying "Send a Message" on the next page]

     

    Look forward to hearing from you.

     

    -Souvik

    2 replies

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 2, 2024

    Hi @Egnis34114190a11j,

     

    Hope you are doing well. Thank you for writing in!

     

    If you might have logged in to Acrobat Cloud on the same device or through your PC, you can try going to the link https://acrobat.adobe.com/link/home/ and the last used email to log in should be there for you to use (if entered manually).

     

    Another method could be to comment or add a review on the document you shared to your email address (this works only if you have shared a link to the file and not the file itself). Doing so will trigger an email from Adobe to your registered email address; thus, you can figure out the one you used.

     

    Another possibility could be that you are sending me the email addresses you suspect might have the data over a private message, and I can check and get back to you.

    [To send a private message, click on my profile name-> click the blue button saying "Send a Message" on the next page]

     

    Look forward to hearing from you.

     

    -Souvik

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 8, 2023

    Is Adobe scan the only product you have from Adobe? Check, if Adobe did not sent you e-mails to a specific account. 

     

    ABAMBO | Hard- and Software Engineer | Photographer
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices