Skip to main content
Participant
July 25, 2021
Question

Cannot access my own files after e-mailing

  • July 25, 2021
  • 1 reply
  • 412 views

Yesterday I scanned seven files using Adobe Scan on my iPhone and saved them as PDFs. I e-mailed six to myself (sent a link via Gmail), and one to a colleague. I do this all the time, and have never had a problem before.

My colleague was able to open and download her file, but when I tried to open my six files on my MacBook Pro, I got the following message:

"The files have been removed or you don't have access. Contact the document owner to request access."

I can still see and open all the files in Adobe Scan on my iPhone. What is going on? This method worked fine just a few days ago.

This topic has been closed for replies.

1 reply

Ria Tagra
Inspiring
October 30, 2021

Hi,

 

Sorry for the delayed response. Please try and update your Adobe Scan application to latest version 21.10.26. Let us know how it works on your end.

 

Regards 

Ria